What are the responsibilities and job description for the Desktop Support position at OakTree Staffing?
Desktop Support
Location: Oklahoma City, Ok
Description:
Education & Experienc
- eAssociate’s degree in a computer-related field or equivalent technical training required
- .Minimum of 5 years of relevant experience in desktop support or a similar IT role
.
Responsibiliti
- esProvide deskside support to end users, resolving hardware and software issues that cannot be addressed remotel
- y.Facilitate new employee onboarding by provisioning and configuring and installing hardware tailored to specific job role
- s.Troubleshoot, image, and configure Dell hardware, ensuring all required software is installed and operationa
- l.Respond promptly to user inquiries regarding software and hardware operations, focusing on efficient and permanent resolutio
- n.Maintain accurate documentation of daily tasks, issues encountered, and solutions implemente
- d.Collaborate with third-party vendors both in-person and virtually to resolve technical and non-technical questions or issue
- s.Basic support and troubleshoot A/V equipment, including Logitech Tap system
s.
Skills & Qualificati
- onsExcellent verbal and written communication skills, with a strong customer service orientation and problem-solving minds
- et.Ability to work independently, manage time effectively, and pay close attention to deta
- il.Proficiency in computer software, including configuration management, desktop communications, operating systems, and internet directory servic
- es.Experience with Active Directory, SCCM, ServiceNow, AppV, Citrix, PowerShell, and BitLocker is preferr
- ed.Basic understanding of circuit boards, processors, electronic equipment, and computer hardware/software is a pl
us.
Additional Informa
- tionExercises independent judgment while collaborating with teammates and supervis