What are the responsibilities and job description for the Car Wash Shift Leader position at High's?
Are you seeking a career path and have experience working at a car wash? High’s is looking for success minded individuals that are looking forward to achieving their career goals. Apply today!
The Car Wash Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations. The SL is a key partner in meeting performance and profit goals. In partnership with the Car Wash Manager, the SL is responsible for customer satisfaction, day-to-day operations of the car wash locations including service management, preventative maintenance, and project coordination/development to ensure that the goal of car wash uniformity, efficiency and profitability are achieved.
- Maintain and drive high standards regarding customer service, car wash safety and efficiency.
- Perform the day-to-day tasks and assist other workers achieve their required duties and ensure a positive customer experience.
- Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
- Ensure adherence to all procedures and standards, overseeing the successful daily operations and safety requirements of the program.
- Motivate, encourage, and assist customer service representatives.
- Lead by example to ensure all daily tasks are completed and follow-up as necessary.
- Perform/manage preventative maintenance for car wash sites; must conduct quality, safety, and performance assessment and solutions.
- Ensure a preventative maintenance schedule and scope of work for internal service and external service providers is consistently performed.
Best in Class Benefits:
- 401(k) with Company match
- Medical/Dental/Vision Insurance for Full and Part Time Employees
- Aflac Insurance
- Paid Vacation, Sick and Personal Days
- Employer Paid Life Insurance & Accidental Death and Dismemberment Insurance
- High School Diploma or equivalent
- Previous experience in the car wash industry, is preferred.
- Must be at least 18 years old.
- Strong communication skills, with the ability to effectively communicate with employees, customers, and vendors.
- Reliable transportation
- Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.
- Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products.
- Spends most of the shift standing with frequent bending and lifting.
- In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.
