What are the responsibilities and job description for the Director of Account Management position at High Road Partners Inc.?
Results-driven Transportation Account Management Leader with experience optimizing customer order-to-delivery processes and driving account growth. Proven track record of independently resolving complex transactional issues and proactively managing supply chains to minimize disruptions. Skilled in cultivating collaborative, high-value customer relationships while simultaneously leading, mentoring, and developing high-performing teams of Account Managers to maximize productivity and exceed satisfaction metrics.
Core Competencies:
- Leadership & Mentorship: Team Training & Coaching, Performance Feedback, Workload Allocation, Productivity Optimization.
- Account Management: Targeted Account Growth, Client Retention, New Business Prospecting, Strategic Escalation Resolution.
- Supply Chain & Operations: Order Entry Management (Accuracy & Quality), End-to-End Delivery Tracking, Proactive Risk Mitigation.
- Communication: Cross-Functional Collaboration, Stakeholder Relations, Professional Issue Resolution.
- Lead a team of Account Managers, providing daily coaching, training, and ongoing performance feedback to ensure alignment with company standards and customer service expectations.
- Strategically manage targeted growth accounts, proactively engaging with clients to deeply understand their demands, streamline supply chains, and eliminate delivery delays.
- Serve as the primary escalation point for complex customer issues, utilizing creative problem-solving and cross-departmental collaboration to resolve order-entry and transactional bottlenecks.
- Oversee the end-to-end customer order process from entry to final delivery, ensuring the highest standards of quality, speed, and accuracy.
- Drive measurable sales growth across both the existing customer base and new business prospects by establishing deep, collaborative relationships.
- Analyze daily workloads and monitor productivity metrics to distribute tasks efficiently and maintain an agile, customer-centric team environment.
Compensation: Full benefit suite.
Relocation: Negotiated flat rate relocation.
If this sounds like the next step in your career, we’d love to hear from you. Please send your resume to Jon Fricke at jfricke@highroadpartnersinc.com, please include Position ID # 26206 in subject line.