What are the responsibilities and job description for the AV Engineer position at High Point Networks LLC?
When you become part of our team, your career opportunities are endless. We offer our team members competitive compensation and world-class benefits. Our culture is easy to live, but hard to describe come see exactly what it means to be a part of High Point Networks.
High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout the Midwest.
Job Summary
The purpose of the AV Engineer role is to design, deploy and troubleshoot AV solutions. The AV Engineer role is an opportunity to join our growing AV team and become a key player in the pursuit of taking our AV solutions to the next level.
We want to provide our customers a captivating experience by giving them the resources they need to provide engaging audio and video experiences in their meeting and board rooms, classrooms, as well as provide public address system for schools, auditoriums, stadiums, and so on. As an AV Engineer, you will work with solutions from Bogen, Televic, Q-sys, Atlona, and others.
Essential Duties and Responsibilities
- Selecting and installing AV hardware and software, AV engineers ensure that AV equipment is prepared to meet the organization’s needs, including AV distribution, switching, intercom, paging, room automation, sound reinforcement, AV conferencing, and assisted listening systems.
- Coordinate and lead AV solution deployments
- Collaborate on technical strategy
- Research products to provide best solutions and technology.
- Perform pre-sales walkthroughs
- Perform pre-sales engineering and system design
- Provide technical guidance
- Install, terminate, and connect AV and network cabling
- Design and build AV circuits in the field
- Maintenance, troubleshooting, and problem-solving - including hardware and software issues
- Configure and program AV, Intercom, and Automation systems
- Provide Technical and Engineered Drawings to AV Technicians as well as construction personnel and end users.
- Train and support end users
- Creating and updating AV documentation, this includes user guides and technical documentation
- Collaborating with other AV professionals
- Effective communicate with entire implementation team to ensure accurate and effective deployment of systems.
Additional Duties and Responsibilities:
- Attend and participate in service departmental meetings to provide project updates, product knowledge and be a team member to those responsible for implementation and support of those solutions.
- Assist with projects and provide cross functional assistance to other departments when needed
- Develop in-depth knowledge of the AV offerings and how they relate to customer’s needs
- Document internal processes and procedures related to duties and responsibilities
- Responsible for entering time and expenses in our tools
- Take part in other relevant activities as directed by manager
- Awareness of the latest trends and features in AV equipment
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
- Technical background with previous experience in a technical role in the AV space.
- Proficient in PDF mark-up software
- Proficient in programming and configuring Automation, DSP and VOIP equipment
- Basic certifications from strategic product partners (Bogen, Q-SYS, Atlona, Daktronics)
- Flexible attitude toward scheduling changes
- Adaptable and creative-oriented attitude
- Enjoy working with customers and external audiences
- Proficient with general Microsoft Office applications
- Strong organizational, presentation, and customer service skills
- Skill in preparing written communications and materials
- Interpersonal skills: such as active listening and customer care
- Ability to multi-task and adapt to changes quickly
- Typing skills to ensure quick and accurate data entry
- Self-motivated with the ability to work in a fast-moving environment
- Must be able to present and speak in front of others
Ability to thrive in our environment
- Hours of operation are typically within a normal working day but at times will require after hours work
- Travel is involved with minimal overnight stays
- Valid drivers license is required
- There are minimal after hours and on-call requirements
Physical requirements
- While performing the duties of this position, individual may be required to stand and walk for extended periods using handheld equipment and power tools
- May encounter frequent climbing of stairs and ladders. Ability to work using a lift is preferred.
- Perform work in buildings, attics, basements, and crawl spaces
- May require working in environment that is not heated or air conditioned
- Work outdoors will be limited to when conditions are safe to do so
- Must be able to lift up to 75 pounds
- Will use normal range of vision, hearing, and speaking.
- Frequently engages in mental concentration, analysis and formulation
- Individual will often be required to physically climb, bend, crouch, squat, crawl, kneel, balance, reach, and twist to accomplish duties
Salary : $27 - $31