Patron Services Supervisor

Patron Services Supervisor

Pay Grade: 56
Compensation/Benefits: $28.63 - 38.74/hr; Full-time benefits
FLSA Classification: Exempt
Hours: 40 hrs/wk Full-Time
Location: Kersey Library, Grover Library, District Support Services & Administration 2 

Department: Branch Services
Supervisor:  Library Manager 

Supervises:  Library Associates 

Deadline for Application: January 18, 2026 

Role:  

Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming.

Major Duties and Responsibilities:

20% - SUPERVISION OF DAILY OPERATIONS – Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit.  (Essential)

15% - STAFF PERFORMANCE MANAGEMENT – Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff. (Essential)

15% - COORDINATION OF DISTRICT PRIORITIES – Collaborates with peers, other departments, and staff to coordinate strategic priority efforts; establishes effective workgroups and uses project management best practices to recommend, accomplish and implement projects, initiatives, and strategies.  (Essential)

15% - PATRON ASSISTANCE – Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services.  (Essential)

10% - INFORMATION NAVIGATION – Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information.  (Essential)

10% - CIRCULATION – Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials.   (Essential)

5% - STAFF SELECTION – Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit.  (Essential)

5% - BUDGETING – Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget.  (Essential)

5% - OTHER DUTIES – Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, ensures accurate patron information in ILS, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch.  (Essential)

Minimum Requirements:

Education:  

Master of Library and Information Science 

Experience:  

One to Three years of similar library and/or supervisory experience

Or any combination of education and experience which provides the success factors.

District Success Factors:

Focuses on the customer

Initiative

Contributes to a positive work environment

Strategic thinking

Pursues personal development

Continuous improvement

Takes pride in the workplace

Emotionally intelligent

Tactful

Knowledge of public library operations

Creativity 

Job Success Factors:

Knowledge of public library goals, policies, and services

Knowledge of library technology

Skill in customer relations including dealing with difficult patrons and volatile situations 

Skill in supervision

Knowledge of the principles, methods, and practices of professional library science and supervision

Knowledge of reader interest levels and group and community interests

Knowledge of professional library literature, multi-media, and library technology

Knowledge of the principles, practices, theory, and applications of public personnel management

Knowledge of print and online reference resources 

Skill in customer relations

Skill in supervision

Skill in oral and written communication 

Skill in using Innovate Interfaces, Inc’s Sierra or another comparable automated library system

Skill in Windows, Word, Internet Explorer, and Outlook

Able to model expected employee behavior

Able to budget and plan

Able to organize, supervise, and evaluate the work of paraprofessional staff

Able to analyze issues and make informed recommendations

Able to operate various office equipment including copiers 

Physical Success Factors:  

Able to push a fully loaded book-cart weighing up to 200 lbs.

Able to lift 50 lbs.

Benefits: 

Medical Insurance 

Dental Insurance 

Vision Insurance 

Life Insurance 

Accidental Death and Dismemberment (AD&D) Insurance 

Short-Term Disability 

Long-Term Disability 

401(a) Defined Contribution Retirement Plan 

457 Deferred Compensation Plan 

Flexible Spending Accounts for transportation, dependent care and medical expenses 

Tuition Reimbursement 

Paid Leave 

 This Job Description is not a complete statement of all duties and responsibilities comprising this position.