What are the responsibilities and job description for the RECEPTIONIST position at Hiester Automotive?
We are looking for potential employees who want to grow with a progressive company. We are changing the automotive customer’s sales experience! Our receptionists are trained to provide a world-class experience to all who enter our doors. We are a family owned and operated business and provide an excellent work environment.
ESSENTIAL RESPONSIBILITIES
You will answer incoming phone calls, emails and inbound internet leads in a friendly, interested and helpful manner. He or she receives, processes and coordinates all incoming sales inquiries and reaches out to potential customers through outbound calls. Communication is a big part of this role!
- Greets showroom customers and determines the nature of their visit.
- Obtains and records basic demographic information about each customer, using dealership sales control system.
- Direct customers to product information resources, including those available online.
- Answers basic customer inquiries. Refers more extensive inquiries to the appropriate person.
- Directs customers to the correct department, notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson.
- Deliver inquiries and messages intended for other personnel and departments promptly.
- Records Floor Log to ensure all sales visitors are accounted for and appropriate, accurate notes are typed into the Customer Relationship Management software.
- Serves as telephone back-up.
- Serves as clerical back-up.
- Maintains professional appearance and well-spoken manners.
- Other tasks as assigned.
OUR CORE VALUES
- Character & Integrity
- Servant Attitude
- Professional
- Get-It-Done Attitude
- Loves People
OUR CULTURE
We are a company that has been successful by doing the right things and loving and developing our employees from good to great. Hiester Automotive Group is built on core values that create a positive atmosphere. We are a family owned and operated business and provide an excellent work environment. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately!
The ideal candidate for a receptionist can be characterized as having a professional demeanor, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!
KNOWLEDGE, SKILLS & ABILITIES
- Strong writing skills for writing business correspondence
- Strong time management, prioritization, and multi-tasking skills in a fast-paced environment
- Team-oriented and positive attitude with high energy personality
- Professional appearance and attitude required, and must be reliable
- Proficiency in Microsoft Word and Excel or Google Docs and Sheets
- Must have a valid U.S driver’s license and clean driving record
- Strong communication skills
- Experience in customer service recommended
Please provide an updated resume and a statement as to why you would like to be a receptionist for our company. Join our team and see why so many customers choose us as their Dealership for Life!™