Bank Deposit Operations / Items Processing Specialist

Hibernia Bank is a full-service community bank serving the New Orleans area since 1886, offering a broad range of financial services to meet the needs of our customers. Our vision is to serve our customers' financial needs and help them succeed financially.

Job Summary

We are seeking a dynamic and detail-oriented Bank Deposit Operations / Items Processing Specialist to join our Deposit Operations team, located in downtown New Orleans. In this role, you will be responsible for executing accurate and timely back-office deposit operations, ACH and other items’ processing functions. This role ensures full compliance with federal and state regulations, operating rules (NACHA & Federal Reserve), and internal policies. Key specialized responsibilities include managing legal processes (levies and garnishments), executing monthly Account Analysis and quarterly IOLTA remittance and analysis, performing new account verifications, and conducting Quality Control (QC) file maintenance. This position requires high attention to detail, strong analytical skills, and flexibility to assist management and other operational areas as needed.This position offers an exciting opportunity to apply your industry knowledge and technical skills in a fast-paced environment dedicated to excellence in financial services.

Responsibilities

• Review and process daily item processing, check exception processing redeposits/chargebacks), exception items processing including non-sufficient funds (NSF) items and uncollected funds, Fed adjustments, NOCs (Notification of Change), death notifications, Invalid prenotes, stop payments, WSUDs, Indemnity requests, etc. in strict accordance with NACHA operating and Federal Reserve rules.
• Review and process legal documents, including tax levies, child support orders, SSI and SSA Asset Verification requests, writs of garnishment, reclamations, and subpoenas.
• Analyze and freeze matching customer accounts while accurately calculating protected federal/state benefit amounts.
• Remit funds to the appropriate courts or government entities within mandated statutory deadlines, maintaining meticulous communication with the bank’s Compliance Officer, legal counsel etc.
• Perform detailed analysis on Interest on Lawyers' Trust Accounts (IOLTA) to ensure appropriate interest tracking and calculation.
• Prepare and submit quarterly IOLTA remittance reports and payments to the LA state bar association.
• Reconcile IOLTA accounts regularly to ensure compliance with legal and regulatory standards.
• Review and produce monthly account analysis statements for Commercial customers.
• Monitor Deluxe check orders to ensure orders are placed in accordance with bank policy based on product offering.
• Monitor, process and report charged off accounts to ChexSystems
• Perform secondary reviews on new account documentation to ensure compliance with Bank Secrecy Act (BSA), USA PATRIOT Act, Customer Identification Program (CIP), and Beneficial Ownership regulations.
• Conduct regular Quality Control (QC) verification across deposit operations workflows to catch errors, identify training gaps, and maintain data integrity.
• Identify operational errors or gaps and report findings to management with recommendations for process improvement.
• Assist with internal and external Audit requests
• Provide versatile support to Deposit Operations and other departments as needed
• Answer complex inquiries and perform maintenance requests from branch staff, other internal departments across the bank, and external financial institutions as needed.
• Cross train and back up other areas of Deposit Ops
• Provide training to Retail staff as required

Qualifications

• Education: High School Diploma or equivalent required (Associate’s or Bachelor’s degree in finance, business, or accounting preferred).
• Experience: 3 years of experience in bank operations, specifically handling ACH and items processing and deposit operations workflow.
• Specialized Knowledge: Proven experience handling legal levies, garnishments, and IOLTA account rules.
• Regulations: Strong foundational knowledge of NACHA Rules, Regulation E, Reg CC, Reg D, Reg DD, BSA/CIP guidelines, and other banking laws and regulations.
• Proficiency with core banking software (e.g., Jack Henry) and standard office suites (MS Excel, Word).

Skills/Abilities

• Ability to perform multiple daily tasks and work under pressure with speed and accuracy.
• Ability to understand and interpret regulations and policy as a guide in scheduling and structuring daily workflow.
• Ability to lift 25 pounds.
• Ability to interact effectively with staff, customers, and work in a team environment.
• Ability to function independently but also work as a team member.
• Professional appearance and cooperative attitude.
• Independent and self-motivated conscientious worker.
• Strong oral and written communication skills.
• Strong problem-solving and analytical skills.
• Strong organization and time management skills.

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person