Sr. Sales Operations Manager

At Hi Marley, we're not just a technology companywe're on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need themcreating a smooth, frictionless experience for customers along the way.

As our Sr. Sales Operations Manager, you'll play a pivotal role in shaping the systems, processes, and insights that power our revenue growth. You'll partner closely with leaders across the business to streamline operations, strengthen forecasting accuracy, and turn data into actionable strategies that help our teams scale effectively.

We thrive on teamwork and

shared

enthusiasm, which is why this role involves joining us in the office for two days each week.

What

You'll

Do

Process optimization, documentation, & change management:

Identify and drive continuous improvement opportunities across contracting, forecasting, and deal execution workflows. Document key processes and implement change management best practices to ensure adoption and consistency across teams.

Forecasting & Performance Analysis

Track forecast vs. actual performance and monitor forecast accuracy over time. Analyze attainment by deal characteristics, establish forecasting KPIs, and diagnose gaps or shortfalls to improve predictability.

Lead Management & Marketing Collaboration

Partner with Marketing to refine lead scoring, routing, and attribution processes for greater visibility and conversion. Partner with Senior Salesforce Admin to support lead handoff workflows to ensure accountability, timely follow-up, and accurate pipeline generation reporting.

• Reporting & dashboards Create and customize reporting for growth initiatives to track key performance metrics. Build and maintain tailored dashboards and reports that drive data-driven decision-making for GTM and executive leadership.
• Tech stack selection & adoption Evaluate, select, and manage sales tools to ensure they deliver measurable ROI and efficiency. Serve as the primary point of contact for vendor relationships, system enhancements, and end-user adoption.

Presentation Development

Develop high-quality materials for Sales presentations, including content for Board meetings, quarterly planning sessions, and company-wide meetings. Collaborate with stakeholders to ensure messaging, visuals, and data are accurate and aligned with business objectives.

Sales Events & Meeting Management

Plan and execute Sales events and offsites, managing all logistics, agendas, and timing (e.g., quarterly team events, regularly recurring sales meetings). Define and maintain the structure and cadence of team meetings, ensuring clear agendas, attendee alignment, and follow-up.

What We're Looking For

• 5â??7 years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B organization.
• Proven track record of improving sales processes, data visibility, and forecasting accuracy.
• Strong analytical and reporting skills; proficiency with Salesforce, BI tools (e.g., Looker, Tableau), Excel/Google Sheets, PowerPoint
• Experience with GTM systems such as HubSpot, Gong, or Salesloft preferred.
• Excellent communication and stakeholder management skills and experience working with C-level executives
• Strong project management and organizational skills; ability to juggle multiple priorities in a fast-paced environment.
  
  

Who We Are

Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:

• Max Courage
• we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
• Be Humble â?? we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
• Ubuntu"I am because we are"
• we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.
  

Benefits And Perks

On top of an exciting, supportive and intellectually curious workplace, we provide:

• Full benefits package for employees working 30 hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
• Open vacation policy - we all work hard and take time for ourselves when we need it
• Competitive salary and generous stock options - we all get to own a piece of what we're building
• A fun, lively startup culture
• Core values-based leadership
• A culture of employee engagement, diversity and inclusion
• Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
  
  

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here:https://e-verify.uscis.gov/web/OnlineResources.aspx