Warranty Analyst

Founded in 1946, HI-LEX is a leading supplier of window regulators, door modules, power lift gate systems, and mechanical control cables primarily serving the automotive industry, but also the power sports, marine, construction equipment, and medical device sectors. Headquartered in Takarazuka, Japan (near Osaka), and listed on the Tokyo Stock Exchange (TSE), HI-LEX employs more than 12,000 associates across its global footprint. 

In the Americas region, HI-LEX has grown steadily in the region, and now has ten (10) manufacturing facilities across the the United States, Mexico, and Brazil. In the U.S., HI-LEX operates under three divisions: HI-LEX America in Battle Creek, Michigan; HI-LEX Controls in Hudson, Litchfield, and Hazel Park, Michigan; and Daedong HI-LEX of America in Cusseta, Alabama. The company’s automotive center is in Rochester Hills, Michigan which consists of finance, sales, engineering, testing, and program management, and will serve as the location for the Warranty Analyst.
Website:  HI-LEX.com

POSITION SUMMARY:

Manage OEM warranty risks through part reviews, submission of 8D problem solving reports and communication with Hi-Lex Engineering community concerning new and emerging field failures. Perform root cause analysis through testing and recreation; with data driven evidence, dispute warranty debits from OEMs to minimize costs and maintain positive scorecard ratings.

KEY ROLES AND RESPONSIBILITIES:

• Review and analyze warranty returns at customer location.
• Provides initial determination if part is defective along with potential causes.
• Issues Lab Work Order with detailed plan to capture part non-conformances.
• Document warranty events through writing of reports including internal Problem Solving and Customer requested documents.  Submissions require adherence to OEM timing and a high level of accuracy to avoid escalation. 
• Works with Product Engineer, Manufacturing Engineer and Quality to develop appropriate countermeasures including Immediate Corrective Action and Permanent Corrective Action.
• Monitors effectiveness of countermeasures.
• Supports Warranty Review meetings with customers.
• Prepares presentations for customers and internally as required.
• Scan social media for trends in the field
   

Education 

• 2 year degree in Engineering Technology; 4 year degree in Mechanical Engineering preferred.
• 3-5 years experience in design, testing or manufacturing electro mechanical systems.

Functional Experience

• Knowledge of customer quality tools/systems (EsupplierConnect, GM SupplyPower, Covisint, etc…)
• Knowledge of door systems, window regulators and automotive cables.
• Mechanical aptitude preferred

Industry Experience

• 3-5 years experience working within OEM warranty systems.
• Dealer Technician / Mechanic experience desired.
• Experience with Door Systems / Automotive Cables preferred. 

Core Competencies

• Ability to work as part of a team.
• Problem management. Management skills. 
• Oral and written communication skills.
•  Ability to influence others. 
• Customer service skills and interpersonal skills.