What are the responsibilities and job description for the Community Access Services Manager position at Hi Hope Service Center, Inc.?
Community Access Services Manager
Department: Day Services
Job Status: Full Time
FLSA: Exempt
Reports to: Director of Day Services
Grade Level: NA
Amount Travel Required: 30% - 50% as needed
Work Schedule: 8 am - 4 pm (M - F)
Positions Supervised: Leads (Personal Care Assistant, Direct Support Professionals, and Community Access Individual)
Remote Position (Yes/No/Hybrid): No
POSITION SUMMARY
The Community Access Services Manager will provide oversight to the day-to-day coordination of Community Access Group (CAG) and Community Access Individual Services (CAI). The Community Access Services Manager will provide direct leadership to Community Access Group (CAG), Community Access Individual (CAI) and Personal Care Assistant (PCA) Leads. This will be done by demonstrating a strong work ethic; solution-oriented thinking, active listening skills, accountability and strategic thought.
The Community Access Services Manager works under the supervision of the Director of Day Services. The leader in this position will supervise, assist staff and adults with developmental disabilities in a non-residential/community setting.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, the Community Access Services Manager must be able to perform the key responsibilities satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Key Responsibilities:
- Assist in developing and implementing plans and goals for the Day Services Department.
- Ensure compliance with policies and procedures as outlined by Hi-Hope and Georgia’s Department of Behavioral Health and Developmental Disabilities.
- Provide supervision to Direct Support Professional Leads, Community Access Individual Lead and Personal Care Assistant Lead (includes but is not limited to observation and evaluation).
- Responsible for developing a monthly schedule for staff that includes, but is not limited to, PTO coverage and any attendance variances as applicable.
- Assists human resources in recruiting, hiring, training, assigning, directing, counseling and evaluating day services staff performance.
- Provide consultation, feedback, motivation and direction to staff; conducting routine team meetings and communicates with staff on a regular basis.
- Provides training and supervision to all Direct Reports to ensure that developed person-centered programming is being implemented as outlined in the individual’s ISP. This will assist in maximizing involvement in services identified in the individual’s PA.
- Coordinates with the Admissions team to prepare staff to support individuals starting services and assists with establishing needed supports as identified. Directly communicates with Direct Reports regarding any updates or changes. Completes any necessary documentation for this process as assigned.
- Monitors the usage of service units and documentation to ensure that services are provided as outlined in the individual support service plan.
- Coordinates with the Community Access Program Engagement Coordinator to assists with ensuring the developed programming is being implemented by staff as required.
- Provides coaching to DSPs to assist them with carrying out the essential functions of their role.
- Maintains positive and regular communication with family members, providers, support coordinators and other stakeholders directly involved in supporting the individual served.
- Resolves conflict and complaints proactively and informs the Director of Day Services of issues/concerns (resolved and unresolved).
- Follows de-escalation philosophy and techniques. Intervenes in problem situations according to de-escalation philosophy and techniques.
- Records individual information and data on appropriate forms or electronically according to departmental policy.
- Maintains basic care for all equipment and supplies.
- Provides for and maintains a safe, secure, clean, healthy and attractive environment for persons served visitors and staff. Identifies and reports safety concerns.
- Follows established protocols for emergencies such as fire, severe weather, natural disasters, missing person, bomb threats, evacuation, utility failures, medical emergencies, vehicle accidents and safety during violent or other threatening situations.
- Follows established protocol for infection control and universal precautions and related directives from nursing staff.
- Actively participates in staff development trainings, staff meetings, seminars, conferences, web-based training and other meetings as scheduled by management. Reads and reviews written material as provided or assigned by your supervisor or the organization. Applies concepts that are learned to your daily activities.
- Follows all rules, guidelines and policies in the HHSC employee handbook and any other pertinent agency or regulatory documents.
- Acts appropriately and professionally on behalf of HHSC when in the community with or without individuals served. Follows dress code as mandated by the department and the organization.
- Observes confidentiality practices according to Hi-Hope policy and federal and state guidelines.
- Performs other duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
- Accuracy - Ability to perform work accurately and thoroughly.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
- Reliability - The trait of being dependable and trustworthy.
- Safety Awareness - Ability to identify and correct conditions that affect employee and consumer safety.
- Tolerance - Ability to work successfully with a variety of people without making judgments.
- Adaptability - Ability to adapt to change in the workplace.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
SKILLS & ABILITIES
Minimum Qualifications
Education: Bachelor’s degree in education, social work or a human services field other than social work (study of human behavior, human development or basic human care needs). In lieu of a Bachelor’s degree, 8 years of experience working with individuals with intellectual/developmental disabilities.
Experience: Minimum of 5 years-experience in supporting individuals with intellectual/developmental disabilities. Minimum 3 years of supervisory experience.
Computer Skills: Must be familiar with using a computer, internet, conducting computer assisted research and use of all Microsoft Office applications.
Certificates & Licenses
CPR/AED and First Aid certification, valid Georgia Driver's license; Transportation and Vehicle Emergency Evacuation training and De-escalation Techniques certification within 90-days of employment.
Other Requirements
