Executive Community Association Assistant

Access Management Group

Full-Time

Roswell, GA

WHO ARE WE:

Access Management Group is a property management company that helps preserve, protect, and enhance our most valuable possession – our homes and the communities where we live. Access Management Group has enjoyed an outstanding reputation in the condominium and homeowner association management industry since the 1970’s.

THE OPPORTUNITY:

We are looking for a Full-Time Executive Community Association Assistant to join our team! The Executive Community Association Assistant will provide administrative support to the On-site Community Association Manager for a prestigious master planner single-family community located near Alpharetta, GA. The ideal candidate will provide stellar customer service to homeowners, HOA board members over the phone, through e-mail, and occasionally in-person as necessary.

The ideal candidate will be customer-service focused, have strong verbal and written communication skills, proficient computer skills, a professional demeanor, work well under pressure and possess strong problem-solving skills.

WORK ENVIRONMENT:

This position operates in person in a professional office environment. This role routinely uses standard office equipment such as computers, multi-line phones, copiers, filing cabinets, and fax machines. This is a full-time position. Hours of work and days are Monday through Friday, 9 a.m. to 5 p.m.

PHYSICAL DEMANDS:

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and, bend or stand for extended periods.

POSITION RESPONSIBILITIES:

• Assist in daily office operations to enable the company to run efficiently and effectively
• Primary contact for the community and must answer phone calls and return calls within 2 hours during times of high volume.
• Provide a response within one business day for all general questions and emails from homeowners or board members.
• Assist homeowners in paying their assessments
• Proactively maintain email and phone information for homeowners with Vantaca
• Act as liaison with vendors to ensure all needs are addressed on work orders
• Place vendor orders as directed by the Community Association Manager
• Update vendor information as requested
• Obtain Tax I.D. & 1099 & proof of insurance for new vendors
• Input compliance items as directed by managers
• Prescreen all architectural requests to ensure all components have been submitted, uploaded to network
• Accurately maintain community documentation on Access' servers
• Manage amenity access (Sports Park and Boat Launch), including distribution and tracking of gate keys & vehicle stickers
• Monitor and respond to Homewise closing letter data requests, supplying compliance violation data as applicable
• Monitor & process community website new login requests each day
• Update FAQs continuously
• Proof customized correspondence generated by managers
• Order envelopes and supplies
• Maintain & supply large conference room to ensure clean and fully stocked prior to scheduled Windward meetings
• Troubleshoot or report issues with IT equipment
• Process and mail homeowner correspondence such as violation letters, newsletters, annual meeting notices, etc.
• Process mail daily and deliver to the post office

REQUIRED EXPERIENCE/SKILLS:

• 3 years of administrative or customer service roles.
• Proficient with Microsoft Excel and Outlook
• High School Diploma

PREFERRED EXPERIENCE/SKILLS:

• 1 year experience working in real estate, property management, multi-family, banking, or hospitality.

This job posting is not designed to cover or contain a comprehensive listing of all the duties and responsibilities that are required of the employee for this job.

Access Management Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $44,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Roswell, GA 30076 (Required)

Work Location: In person

Salary : $44,000 - $48,000