What are the responsibilities and job description for the Senior Vice President of Operations position at HHM Hotels (Philadelphia Corporate)?
Overview
Opportunity: Senior Vice President of Operations
HHM Hotels is a leading management company with a diverse nationwide portfolio spanning luxury, lifestyle, full service, and select service. We are focused on operational excellence, strong partnerships, and performance.
The Senior Vice President of Operations plays a critical role in advancing these priorities by driving revenue growth, elevating guest and associate engagement, and ensuring operational consistency across a large multibrand portfolio. This leader deepens relationships with key partners while guiding regional teams to achieve best-in-class results.
Your Growth Path
Executive Vice President of Operations – Chief Operating Officer
Your Focus
- Guide a portfolio of hotels by developing and executing strategic operating plans that improve profitability, market share, guest satisfaction, and brand alignment.
- Build and maintain strong relationships with hotel investors and regional partners, providing clear expectations and driving alignment on performance priorities.
- Coach, mentor, and develop a high-performing field team to ensure consistent execution and leadership bench strength across the portfolio.
- Review key performance indicators to identify trends, risks, and opportunities, and deploy targeted action plans that yield measurable results.
- Collaborate with cross-functional teams to enhance operating processes, elevate brand identity, and activate initiatives that strengthen portfolio performance.
- Ensure hotels maintain full compliance with brand, legal, and regulatory requirements, and champion HHM’s sustainability practices.
- Promote transparent communication, resolve performance gaps quickly, and foster a collaborative culture across regional and property teams.
- Contribute to companywide strategies that support service excellence, team engagement, and long-term revenue goals.
Your Background and Skills
- Senior-level hospitality operations experience with a hotel management company leading to VP or above.
- Background overseeing hotel portfolios with full-service, resort, lifestyle, and luxury hotels.
- Experience working across multiple brand families, including independent hotels.
- Strong relationship-building skills with hotel investors and regional partners.
- Bachelor’s degree preferred.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Frequent travel required.
- Work extended hours and be readily available to hotel and other leaders as needed.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
