What are the responsibilities and job description for the Account Manager (55461) position at HHM Facility Management?
Position Summary
The Account Manager acts as the main point of contact for all client concerns and needs striving to build and strengthen relationships. This position is responsible for monitoring and reporting on client success both internally and externally. The Account Manager also partners with key stakeholders on new customer implementations as assigned.
Duties/Responsibilities:
- Act as the main point of contact in all matters relating to client concerns and needs.
- Build and strengthen client relationships to achieve long-term partnerships.
- Proactively manages assigned client needs.
- Facilitate reoccurring customer meetings, pulling in department leads when needed.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
- Partner with key stakeholders on new customer implementations.
- Collaborate with department leads to discuss progress and find new ways to improve business.
- Provide analytical progress and success reports for all clients.
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
- Increasing market share of services.
- Travel to customer locations, estimated 50% annually.
- Travel to trade shows as needed.
- Perform other related duties as assigned.
Position Summary
The Account Manager acts as the main point of contact for all client concerns and needs striving to build and strengthen relationships. This position is responsible for monitoring and reporting on client success both internally and externally. The Account Manager also partners with key stakeholders on new customer implementations as assigned.
Duties/Responsibilities:
• Act as the main point of contact in all matters relating to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Proactively manages assigned client needs.
• Facilitate reoccurring customer meetings, pulling in department leads when needed.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
• Partner with key stakeholders on new customer implementations.
• Collaborate with department leads to discuss progress and find new ways to improve business.
• Provide analytical progress and success reports for all clients.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Increasing market share of services.
• Travel to customer locations, estimated 50% annually.
• Travel to trade shows as needed.
• Perform other related duties as assigned.
Education And/or Experience
• 5 years of proven customer or account management experience, or 3 years of relatable experience with a Bachelor’s Degree in a related field.
• Proven record of managing 2 million square feet.
• CMMS certification is helpful but not required.
Physical Requirements
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional stooping, bending, crouching, climbing, pushing or pulling, and exposure to loud noises.
• Occasional lifting up to 50 pounds. Exposure to chemicals commonly used in the janitorial industry.
• Use of PPE such as latex gloves, protective clothing, safety glasses, and masks as needed.
HHM Facility Management, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. HHM Facility Management, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.
HHM Facility Management participates in E-Verify.
Salary : $100,000 - $125,000