What are the responsibilities and job description for the Account Manager position at HHM FACILITY MANAGEMENT LLC?
Position Summary
As an Account Manager at HHM Facility Management, you will be the primary advocate for our clients, ensuring high retention and long-term business growth. You will manage a portfolio of customers, acting as the lead point of contact to maintain strong relationships, negotiate contracts, and identify new sales opportunities within existing accounts and new accounts. Beyond client management, you will provide leadership and direction to a dedicated internal team, ensuring all operations align with HHM Facility Management’s vision and performance standards.
Roles & Responsibilities
Account & Relationship Management
- Lead Contact: Serve as the primary liaison for all client matters, building lasting, trust-based relationships.
- Strategic Growth: Identify and pursue new sales opportunities within current accounts, new accounts and deliver high-level presentations to executives.
- Financial Oversight: Negotiate contracts to maximize profit, establish client budgets, and provide accurate sales forecasting and tracking.
- Problem Solving: Proactively resolve client conflicts and ensure all customer needs and deadlines are met.
- Reporting: Communicate the status of monthly and quarterly initiatives to both internal teams and external stakeholders.
- Travel to customer locations, estimated 50% annually.
- Partner with key stakeholders on new customer implementations.
- Perform other related duties as assigned.
Leadership & Team Management
- Talent Development: Interview, hire, and train employees; conduct performance evaluations using key metrics to drive excellence.
- Operational Oversight: Plan and assign work, ensuring all team members adhere to policies, safety requirements, and procedures.
- Culture & Motivation: Convey HHM Facility Management’s values and vision to the team, providing the leadership needed to keep staff motivated and engaged.
- Conflict Resolution: Address employee complaints and resolve internal problems through fair disciplinary actions or rewards.
Skills:
- Strong negotiation, listening, and presentation abilities.
- Exceptional verbal and written communication skills (ability to write reports and manuals).
- High attention to detail with the ability to juggle multiple projects simultaneously.
- Proficiency in MS Office, specifically Excel for data tracking and spreadsheets.
- Bilingual in Spanish is preferred.
Physical Demands & Work Environment
- Physical: Frequently required to sit, talk, and listen. Must be able to lift and/or move up to 35 pounds.
- Environment: Professional office/facility setting; must be able to interpret technical procedures and government regulations.
HHM Facility Management, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. HHM Facility Management, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.
HHM Facility Management participates in E-Verify.