Milieu Operations Manager-Walpole, MA

Position Description
The Home for Little Wanderer's is seeking a Milieu Operations Manager for its Walpole, MA campus. It is the responsibility of the Milieu Operations Manager to provide leadership, direction, and operational oversight of campus programming, staffing, and daily milieu functioning. This role ensures effective coordination of staff, scheduling, training, and campus-wide operations to support a safe, therapeutic environment. The Milieu Operations Manager provides coaching and training to shift supervisors, direct care staff and Campus Coordinators, carrying out supervisory responsibilities in accordance with agency policies. Responsibilities include training employees, planning, assigning, and directing work; appraising performance; and overseeing key operational functions across the campus.

How You'll Be Making a Difference
• Work closely with the Director of Milieu Services and Milieu Directors to ensure that life skills and leisure activities align with the agency’s treatment philosophy and protocols
• Oversee the development and management of the campus schedule for all shifts, ensuring appropriate staffing levels and efficient allocation of resources
• Maintain and manage the per diem staff pool, prioritizing per diem utilization to minimize overtime across campus
• Respond to crises on campus and provide leadership and support to staff and clients to manage situations safely and effectively
• Provide on-shift coaching, mentorship, and real-time training to staff and supervisors to support professional development and effective milieu management
• Provide and oversee staff training in TCI and Trauma-Informed Care, ensuring fidelity to models and best practices
• Oversee campus orientation and onboarding processes for new staff
• Ensure completion and compliance of Residential Counselor and Residential Supervisor training checklists
• Work collaboratively with Milieu Directors to ensure staff receive regular supervision and professional support
• Oversee completion of Reflective Practice documentation and ensure quality and timeliness
• Collaborate with Campus Director, Clinical staff, and others regarding major critical events
• Monitor residences for safety and ensure staff compliance with treatment interventions and procedures
• Participate in all in-service training and mandatory meetings; collaborate with management to plan and implement ongoing staff development programs
• Conduct regular staff observations across shifts and provide constructive, performance-based feedback
• Evaluate behavioral interventions and staff effectiveness; develop and implement improvements using a team-based approach
• Assist in evaluating and improving program procedures and the systems that support the work
• Oversee campus vehicle fleet operations and collaborate with Milieu Directors to ensure vehicles are clean, fueled, and maintained
• Support the hiring of new milieu staff, supervisors and Campus Coordinators
• Work with Milieu Directors to ensure appropriate staffing for youth appointments and community passes
• May be required to have a valid driver’s license, clear driving record, and personal vehicle available for use during work hours
• May be required to carry a mobile device
• Performs MAP duties
• May be required to perform on-call responsibilities

Qualifications
• 5-7 years of program experience, including supervision and operational oversight
• Bachelor’s degree preferred
• Demonstrated ability to manage multiple priorities and oversee complex operations
• Strong leadership, training, and staff development skills
• Excellent communication and organizational skills
• Proficiency in Microsoft Office and ability to learn new software systems

Physical Requirements
Campus setting with multiple residences. Participation in restraints utilizing TCI techniques will be required. Walking, standing, climbing, lifting objects. Exposure to behaviorally difficult children/ adolescents. Ability to work evenings and maintain a flexible schedule.

What The Home Can Offer You

In addition to the chance to make a lasting impact on the lives of the youth we serve, The Home for Little Wanderers offers competitive salaries and a comprehensive benefits package including:

• Health, Vision and Dental Insurance are available
• Generous time off including up to 15 days per year for new full-time employees, plus 11 holidays, and 5 sick days
• Extensive training to new staff
• Tuition reimbursement of up to $2,400 per fiscal year
• 403(b) Retirement Plan with employer match
• Employer paid Long-term and Short-term Disability Insurance, plus Basic Life and AD&D Insurance
• And more!

Pay Range Positioning Summary

 The pay range listed represents the company’s good faith estimate of the salary or wage range for this position at the time of posting, as required under applicable law. Actual compensation will be based on a variety of factors, including a candidate’s relevant experience, education, skills, and internal equity relative to other employees in similar roles. Candidates with less directly related experience may be placed toward the lower end of the range, while those with extensive or specialized experience may be placed toward the higher end. Market conditions and budget considerations may also influence final pay decisions.

Valuing Diversity

We are committed to excellence in diversity, equity, and inclusion, while simultaneously creating a culture that supports those values. We believe the differences we bring enhance our ability to provide exceptional service and care to diverse children, families, and communities. Moreover, diversity, equity, inclusion, and belonging align with our values and our mission to help vulnerable children and their families build permanent, positive change.

Salary : $2,400