What are the responsibilities and job description for the Patient Concierge - Receptionist position at HFI-Assure Fertility Partners of Houston?
We are seeking to fill our full time Medical Receptionist/Patient Concierge position with an experienced individual who is a master at multi-tasking and loves to help make patients feel welcome upon arrival. The primary responsibilities will be scheduling, answering phones, and other duties such as patient online inquiries.
Hours: 7:45am – 5:00pm, Monday - Friday
Responsibilities include:
- Welcome patients with compassion and professionalism, creating a supportive and positive experience.
- Schedule, confirm, and coordinate appointments, procedures, and follow-up visits.
- Answer incoming calls, respond to patient inquiries, and route messages to the appropriate clinical team.
- Register patients, update electronic medical records (EMR), verify insurance information, and maintain accurate documentation.
- Collect copayments, process payments, and assist patients with basic billing and insurance questions.
- Maintain patient confidentiality and ensure compliance with HIPAA and clinic policies.
- Provide administrative support by preparing medical records, coordinating communication with clinical staff, and assisting with daily front office operations.
Skills & Requirements
- High school diploma or GED required - Associate's or Bachelor's preferred
- One year of administrative medical office experience is required
- Proficiency in keyboarding skills and experience with electronic medical records
- Must be knowledgeable of HIPAA requirements
Why You'll Love Working Here – Our Amazing Benefits:
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.