Senior HR Operations Analyst

About the Company 

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands: Budget Blinds, The Tailored Closet, PremierGarage, AdvantaClean, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Aussie Pet Mobile, Lightspeed Restoration and Concrete Craft are consistently rated at the top of their categories and supported by more than 2,500 franchise territories.  

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company. 

A few of the Company’s many accolades and awards include: 

• Entrepreneur’s Franchise 500
• Entrepreneur’s Franchise 500 Best in Category
• Entrepreneur’s Top Low-Cost Franchise
• Entrepreneur’s Top New & Emerging Franchises
• Entrepreneur’s Top Home-based Franchises
• Entrepreneur’s Top 100 Global Franchises

You can learn more about Home Franchise Concepts on our Careers page.

Summary

The Senior HR Operations Analyst is a senior-level individual contributor responsible for strengthening operational execution, governance discipline, and systems integrity within the HR infrastructure function. 

This role serves as the execution engine of the infrastructure lane, i.e. translating Director-level priorities into structured project plans, maintaining alignment across governance tools, and ensuring operational consistency and reporting accuracy. 

The role operates independently on complex initiatives while collaborating cross-functionally to support the broader HR Service Delivery model.  This position balances enterprise standards with practical execution in a fast-paced, evolving environment. 

Supervisory Responsibilities

• This role has no supervisory responsibilities

Essential Duties & Responsibilities

• Lead assigned HR operations projects from planning through execution or Own assigned HR operations initiatives from concept through delivery
• Strengthen self-service enablement and workflow clarity across the associate lifecycle
• Translate Director-level infrastructure priorities into structured execution plans
• Maintain governance alignment across HR roadmaps, calendars, and tracking tools
• Support HRIS configuration integrity and workflow optimization (UKG preferred)
• Ensure data accuracy and reporting validation prior to leadership distribution
• Design, build and improve recurring dashboards and analytics in partnership with Director
• Track milestones, identify risks, and drive accountability without formal authority
• Identify automation and efficiency opportunities within core HR processes
• Create, maintain and enforce process documentation and ensure operational consistency and continuity
• Support and or own vendor relationships, deliverables, coordinating timelines, dependencies and execution quality
• Other duties and responsibilities as assigned

Required Skills & Abilities

• Strong operational and systems orientation

• Strong written and verbal communication

• Calm and professional under shifting priorities

• Critical thinking and structured problem solving

• Data analysis and reporting fluency (Excel required: Tableau or similar BI tools preferred)

• High attention to detail and personal accountability

• Ability to navigate ambiguity while maintaining discipline

• Collaborative working style

• Ability to lead projects without direct authority

• Organized and process-driven

Education and Experience

• Bachelor's Degree required

• 6-8 years progressive HR experience (HR Operations, Total Rewards or HR Process oriented roles)

• Demonstrated experience in hands-on HRIS configuration and workflow (UKG preferred)

• Experience leading moderately complex projects without formal people management responsibility

• Experience building reports and dashboards (Tableau or similar BI tools preferred)

• Demonstrated process documentation and workflow improvement experience

• Comprehension of and experience in shared services operations preferred

Physical Requirements

• Light-duty work environment – primarily office-based with minimal physical exertion
• Ability to sit for extended periods while working on a computer
• Occasional standing or walking for presentations or facilitation
• Ability to lift and carry up to 15 lbs occasionally
• Hybrid Schedule – Work from the office on Tues/Wed/Thurs and from home on Mon/Fri
• Occasional travel may be required for meetings, training, or conventions

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

At Home Franchise Concepts, we offer a highly competitive benefits package designed to support you and your family. Our offerings include medical, dental, and vision insurance, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and supplemental life insurance. Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent. In addition, we provide 10 paid holidays, 8 paid hours for associates to volunteer in their community, and open time off to support work-life balance. During the interview process, our Talent team will be happy to share more details about our benefits and career development opportunities.  

HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER 

Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. 

DISABILITY ACCOMMODATIONS  

If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at HR@gohfc.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. 

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