What are the responsibilities and job description for the Senior Salesforce Tester (QA) position at Hexaware Technologies, Inc?
Tester
Testing & Quality Assurance
Design and execute:
Functional, integration, and regression test cases
API and automation testing
Validate Salesforce configurations, customizations, and integrations
Agentforce & AI Testing (Critical)
Test and validate AI agent outputs:
Accuracy and relevance
Hallucination detection
Edge cases and failure scenarios
Build test frameworks for AI agents, including:
Prompt testing and versioning
Scenario-based validation
Human-in-the-loop workflows
Ensure AI governance compliance:
Audit trails
Explainability
Bias and risk checks
Agentforce & AI Enablement
Develop and integrate AI agents into Salesforce workflows
Sales
Documents summarization
Customer 360
Support:
Case summarization and auto-resolution
Intelligent recommendations (next best action)
Implement:
Prompt templates
Context injection (data knowledge base)
Integrate Salesforce with AI/LLM platforms (Einstein, external APIs)
Quality & Delivery
Write clean, testable, scalable code
Follow CI/CD pipelines (Git, Salesforce DX)
Participate in code reviews and Agile ceremonies
Required Skills
5 10 years Salesforce experience
Nice to have skills in Apex, LWC
AI / Agent Skills (Important)
Basic experience or exposure to:
Agentforce / AI agents
Prompt engineering
API-based AI integrations
Salary : $80,000 - $120,000