What are the responsibilities and job description for the Business Analyst I for Plano TX position at Hexaware Technologies, Inc?
Business Analyst I
Location: Plano, TX
Work Schedule: Hybrid 5 days onsite / 5 days remote (rotational)
Qualifications & Skills
- Excellent customer service and communication skills (verbal and written)
- Proven ability to diffuse tense or emotional situations calmly and effectively
- Strong problem-solving skills with attention to detail
- Experience in a call center or customer service environment required
- Mortgage servicing center experience strongly preferred
- Ability to navigate multiple systems and tools simultaneously
- Comfortable working in a fast paced, high-volume environment
- Reliable, adaptable, and able to work independently and as part of a team