What are the responsibilities and job description for the Applications Engineer I-Cabinet Vision- Division Production Software position at Hexagon AB?
Applications Engineer I-Cabinet Vision- Division Production Software
Summary
Hexagon's Manufacturing Intelligence is seeking an Applications Engineer I-Cabinet Vision, for Production Software Division. This is a remote position based in the United States.
Works closely with the Application Engineering Manager to meet customer needs. Provide comprehensive, professional application & support services to CABINET VISION's existing customers and resellers. Responsible for the implementation of the various training, integration, and customization functions made available to CABINET VISION end-users in a timely and professional manner.
Job Responsibilities
. Provide Technical Support services when required
Provides Online and/or Onsite training services to customers
Provides Online and/or Onsite Machine integration services to customers
Performs post processor modifications when required
When needed, provides customer introduction and follow-up calls
Assists customers by facilitating the creation and modification of or creating and modifying custom reports, UCS and catalogues/libraries
Maintain proper notes on customer interactions
Obtains and shares customer feedback so products and services can be improved
Escalate serious complaints or critical issues to next level when resolution cannot be attained
Identify critical issues and escalate them to Applications Engineering Manager, along with possible suggestions for improvement, wherever possible
Maintain polite, helpful, courteous, and professional manner always
Continuous learning by attending training classes, independent research, and seminars as needed
Point person to assign complex technical and business matters
Performs other related duties as assigned
Qualifications
Required Skills/Abilities
Advanced technical and software skills with the product lines supported
Proficient with MS Office
Ability to learn how to effectively use various software packages.
Strong Customer Service Skills
Excellent oral and written communication skills
Excellent analytical, detail oriented, and reasoning skills
Ability to effectively prioritize work activities.
Ability to self-manage and motivate
Works independently as well as in a team environment
Education and/or Experience
High School Diploma or GED required
Bachelor's degree and 2 to 5 years of experience; or equivalent work experience
Previous experience in a software support or service role required
Physical Demands
Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.
Frequently in a stationary position for long periods of time; occasional bending/kneeling
Manual dexterity required for keyboard use, operating office equipment, grasping objects
Regularly move around the office and occasionally customer shops
Occasionally lift and/or move up to 20 pounds
Specific vision abilities required include close vision, depth perception and adjust focus
Frequently communicates with other employees and customers
Work Environment
Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship. Remote workers' home office will adhere the below characteristics to the best of their ability.
Primarily an office setting, with occasional visits to the customer shops
Office is clean, orderly, properly lighted, and ventilated
Office noise levels are considered low to moderate
Customer shop noise levels are considered moderate
If required, PPE will be provided
Ability to travel up to 20%
At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.
We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that's second to none!
Benefits
Exceptional Medical, Dental, Vision insurances
Health Savings Accounts with employer contribution (HSA)
Flexible Spending Accounts (FSA)
401k Plan with generous employer match
Generous Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Tuition Reimbursement
#LI-SS1 #Remote
Summary
Hexagon's Manufacturing Intelligence is seeking an Applications Engineer I-Cabinet Vision, for Production Software Division. This is a remote position based in the United States.
Works closely with the Application Engineering Manager to meet customer needs. Provide comprehensive, professional application & support services to CABINET VISION's existing customers and resellers. Responsible for the implementation of the various training, integration, and customization functions made available to CABINET VISION end-users in a timely and professional manner.
Job Responsibilities
. Provide Technical Support services when required
Provides Online and/or Onsite training services to customers
Provides Online and/or Onsite Machine integration services to customers
Performs post processor modifications when required
When needed, provides customer introduction and follow-up calls
Assists customers by facilitating the creation and modification of or creating and modifying custom reports, UCS and catalogues/libraries
Maintain proper notes on customer interactions
Obtains and shares customer feedback so products and services can be improved
Escalate serious complaints or critical issues to next level when resolution cannot be attained
Identify critical issues and escalate them to Applications Engineering Manager, along with possible suggestions for improvement, wherever possible
Maintain polite, helpful, courteous, and professional manner always
Continuous learning by attending training classes, independent research, and seminars as needed
Point person to assign complex technical and business matters
Performs other related duties as assigned
Qualifications
Required Skills/Abilities
Advanced technical and software skills with the product lines supported
Proficient with MS Office
Ability to learn how to effectively use various software packages.
Strong Customer Service Skills
Excellent oral and written communication skills
Excellent analytical, detail oriented, and reasoning skills
Ability to effectively prioritize work activities.
Ability to self-manage and motivate
Works independently as well as in a team environment
Education and/or Experience
High School Diploma or GED required
Bachelor's degree and 2 to 5 years of experience; or equivalent work experience
Previous experience in a software support or service role required
Physical Demands
Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.
Frequently in a stationary position for long periods of time; occasional bending/kneeling
Manual dexterity required for keyboard use, operating office equipment, grasping objects
Regularly move around the office and occasionally customer shops
Occasionally lift and/or move up to 20 pounds
Specific vision abilities required include close vision, depth perception and adjust focus
Frequently communicates with other employees and customers
Work Environment
Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship. Remote workers' home office will adhere the below characteristics to the best of their ability.
Primarily an office setting, with occasional visits to the customer shops
Office is clean, orderly, properly lighted, and ventilated
Office noise levels are considered low to moderate
Customer shop noise levels are considered moderate
If required, PPE will be provided
Ability to travel up to 20%
At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.
We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that's second to none!
Benefits
Exceptional Medical, Dental, Vision insurances
Health Savings Accounts with employer contribution (HSA)
Flexible Spending Accounts (FSA)
401k Plan with generous employer match
Generous Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Tuition Reimbursement
#LI-SS1 #Remote