Service Engineer - Baltimore, MD

Service Engineer - Baltimore, MD

Summary

Hexagon's Manufacturing Intelligence Business Area is seeking a Service Engineer in our Baltimore, MD location.

At Hexagon's Manufacturing Intelligence Business Area, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.

Why Join Us?

• Be part of a global leader in industrial intelligence.
• Work remotely and travel to customer sites across the region without having to fly across the country.
• Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
• Learn from a long-tenured existing team with deep product and customer experiences.

About the Role

As a Field Service Engineer, you'll play a critical role in ensuring our customers' success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies

What You'll Do

As a Service Engineer, you will play a critical role in ensuring customer success by installing, maintaining, troubleshooting, and optimizing high-precision Coordinate Measuring Machines (CMM) and related equipment. You will work independently in customer manufacturing environments, diagnose complex mechanical and electronic systems, and deliver exceptional service that strengthens long-term customer relationships.

• Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations.
• Diagnose mechanical, electrical, and software-related system issues and implement corrective actions.
• Provide technical training and operational guidance to customers on machine operation and preventative maintenance.
• Accurately document service activities and submit detailed service reports.
• Partner cross-functionally with technical support and engineering teams to resolve complex issues.
• Deliver high levels of customer satisfaction while managing service schedules effectively.
• Travel throughout the upstate NY territory (up to 100%) to support customer needs.
• Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week, including overtime as required to meet customer needs.

Qualifications

• High School Diploma or equivalent
• Prior experience working with hand tools and basic electrical test equipment is essential.
• Microsoft operating system knowledge is required.
• Mechanical, electrical, and software troubleshooting skills are highly desired.
• Strong problem-solving skills and the ability to work independently.
• Comfortable lifting up to 75 lbs and traveling regularly within the territory.
• Excellent communication and customer service skills.
• Prior experience with CMM machines or other industrial automation is a plus.

Physical Demands

Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.

• Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling
• Manual dexterity required for keyboard use, operating office equipment, grasping objects
• Regularly move around the customers' worksites
• Regularly lift and/or move up to 75 pounds
• Specific vision abilities required include close vision, depth perception and adjust focus
• Frequently communicates with other employees and customers

Work Environment

Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship.

• Primarily visits customers' worksites, with occasional visits to the office
• Equipment is kept clean, orderly, properly inspected for accurate functionality
• Noise levels are considered low to moderate
• If required, PPE will be provided
• Requires travel to customers' worksites up to 100%

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!

What We Offer

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
• Flexible work schedules with remote options and 80%-100% travel, offering variety in your workdays.
• Paid time off (PTO), including holidays and parental leave.
• 401k with generous employer match and tuition reimbursement to support your professional development.
• Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.

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