Manager - End User Services

The Manager of End User Services will report to the Director of Digital Workplace Technologies and provide the progressive leadership and vision needed to support HP’s technologies that flawlessly serve our customers daily. The leadership provided by the successful candidate will create industry-leading IT services that directly support end users.

The Manager of End User Services role within this team is to guarantee operational excellence by managing the services that support HP’s worldwide end users, ensuring strategic direction, modernizing efforts, and maintaining operational reliability and performance. Understanding the End User Tools and the value it brings to the company and allowing the right mix of automation, monitoring, and analytics is core to the role. Sustaining growth relationships and ensuring accountability with vendors is also vital.

ACCOUNTABILITIES

The ideal applicant should have business and financial insight, technical proficiency, a cooperative spirit, and be a proactive initiator with excellent communication, leadership, and organizational skills. They must be capable of working with various groups at once and excel in a rapidly changing, international setting.

• Deliver on HP Inc.’s strategic objectives to transform IT Infrastructure and Operations into an innovative, agile, and lean organization providing end-user services.
• Build and lead a globally dispersed team.

• Vendor management
• Create strategic and tactical operations, resource plans, goals, and organizational priorities based on business and IT roadmap.
• Champion continuous improvements and incremental improvements in the end user space.
• Develops strategic and tactical plans for operations and resources, setting goals and priorities for the End User Services division aligned with the broader business and IT strategies and functional aims.
• Collaborate with strategic choice of partners to provide operational and financial excellence. Driving modernization efforts to reduce technical debt, improve operational stability, and enhance user experiences.
• Work closely with multi-team technical resources, engineering managers, and other stakeholders to ensure systems function within SLA and that outages are dealt with rapidly and effectively.

TECHNICAL EXPERIENCE AND QUALIFICATIONS:

We are seeking a highly skilled Technical Manager to lead our Workplace Technology team. The ideal candidate will have extensive experience in managing and supporting enterprise-level collaboration and productivity tools, including Microsoft M365, Teams, SharePoint, Zoom, Active Directory, Directory Services, and Exchange.

• Proficiency in Microsoft M365: Deep understanding of M365 suite, including administration, configuration, and troubleshooting.
• Microsoft Teams: Experience in managing Teams environments, including integration with other tools and services.
• SharePoint: Expertise in SharePoint Online and on-premises, including site management, permissions, and customizations.
• Zoom: Knowledge of Zoom administration, including user management, security settings, and integrations.
• Active Directory & Directory Services: Strong skills in managing Active Directory, including user and group management, GPOs, and directory synchronization.
• Exchange: Experience with Exchange Online and on-premises, including mailbox management, security, and compliance.
• Problem-Solving Skills: Strong analytical and troubleshooting skills to resolve complex technical issues.

EDUCATION AND QUALIFICATIONS:

• A bachelor’s degree in computer science or equivalent technology degree is required; an MBA is preferred.
• 15 years of experience in IT Infrastructure Technology / Operations, with at least 5 years of senior management experience.
• Proven track record of building and motivating high-performing teams in times of change in global matrix environments.
• Onshore/Offshore partner integration to deliver services of high quality at competitive price points.
• Proven track record of leading design delivery of large‐scale, high‐quality systems focused on infrastructure.
• Strong attention to detail, analytical capability, and excellent verbal and written communication.
• Ability to effectively work with and influence others and act as a change leader.
• Ability to operate independently and collaboratively.
• Strong leadership skills, including coaching, team building, and conflict resolution.
• Organizational and strategic management skills, including budget and business planning and forecasting.
• Skilled in Metrics and data-driven processes to hold vendors accountable while working in collaboration mode.
• Ability to manage human capital across multiple geographies and organizations to drive workforce development and achieve desired results.
• Advanced multi-tasking and prioritization skills.
• Advanced relationship management skills, including partnering and consulting with senior management and executive roles for internal and external partners.

The base pay range for this role is $130,700 to $205,200 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.