What are the responsibilities and job description for the Inside Account Manager (iAM) position at Hewlett Packard?
Job Summary
Responsibilities
Education & Experience Recommended
Preferred Certifications
Knowledge & Skills
Cross-Org Skills
Impact & Scope
Complexity
Disclaimer
- This Inside Account Manager role is responsible for initiating outbound calls to introduce organization products and services, tailoring sales pitches to customer needs, and qualifying leads. The role collaborates with internal teams, follows up on inquiries, and maintains accurate records while striving to achieve performance targets and enhancing sales skills through training.
Responsibilities
- Initiates outbound calls to prospective customers, introducing organization products, services, and solutions.
- Develops a solid understanding of the organization's offerings, key features, and benefits to effectively communicate value propositions to potential customers.
- Delivers sales pitches tailored to customer needs, focusing on the benefits and value of the products or services.
- Identifies and qualifies potential leads, gathering relevant information and documenting details in the CRM system.
- Participates in promotion campaigns, effectively conveying special offers, discounts, and promotions to potential customers.
- Collaborates with internal teams, such as marketing and customer support, to ensure seamless customer experiences.
- Applies standard policies for following up on customer inquiries, providing accurate information, and addressing concerns.
- Strives to achieve daily, weekly, and monthly performance targets, including call quotas and lead generation goals.
- Contributes to pipeline management and maintains accurate and up-to-date records of customer interactions, conversations, and outcomes.
- Participates in training sessions to enhance product knowledge, sales skills, and customer service techniques.
Education & Experience Recommended
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in inside sales or tele sales, or a related field.
Preferred Certifications
- Certified Inside Sales Professional (CISP)
Knowledge & Skills
- Business Development
- Business Planning
- Business To Business
- Cold Calling
- Consultative Selling
- Cross-Selling
- Customer Relationship Management
- Inside Sales
- Marketing
- Merchandising
- Outbound Calls
- Phone Sales
- Product Knowledge
- Sales Process
- Sales Prospecting
- Sales Strategy
- Salesforce
- Selling Techniques
- Telemarketing
- Upselling
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Impact & Scope
- Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
- Works on assignments that are routine to moderately complex in nature and require basic problem resolution.
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The on-target earnings (OTE) range for this role is $50,750 to $72,350 annually, with a 60/40 (salary/incentive) mix. There are additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
-
Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Salary : $50,750 - $72,350