What are the responsibilities and job description for the Field Engineer position at Heunets Inc.?
We are seeking a skilled Field Engineer to join our team as a 1099 independent contractor.
The Level 1 Field Engineer provides standard onsite and desk-side technical support to end-users. This role focuses on resolving basic hardware, software, and peripheral issues, performing standard PC imaging, and providing "smart hands" support under the direct guidance of Level 2 engineers or the Single Point of Contact (SPOC).
Language Proficiency
Proficient in both English and the local language (written and verbal).
Key Skills & Technical Knowledge
- Office 365 & Office Suite: Good working knowledge of the Office 365environment. Ability to deploy, configure, and troubleshoot the core Microsoft Office suite, including Outlook (profile setup, email sync issues), Excel, Word and Teams.
- OS Deployment: Building and configuring customer PCs and laptops usingstandard, pre-defined "Gold" images, and handling basic applicationinstallations.Hardware & Peripherals: First-level support for laptops, desktops, printers,scanners, meeting room setups, and video conferencing equipment.
- Mobile Devices: Basic troubleshooting for enterprise mobile devices, including iPads, iPhones, and Android devices.
Key Responsibilities
- Onsite Support: Provide basic onsite and desk-side support services to endusers for hardware and standard office software.
- Guided Troubleshooting : Troubleshoot PC-related problems by followingestablished standard operating procedures (SOPs) or at the explicit direction of TCS Level 2 engineers or the SPOC.
- SLA & Ticket Management: Complete basic incidents and service requestswithin defined SLAs, ensuring all assigned tickets are accurately updated on a daily basis.
- Data Handling: Assist with basic end-user data backup and restoration tasksduring service incidents as per documented guidelines.
- Basic Smart Hands Support: Provide basic "smart hands" assistance in thedata center only under direct supervision (e.g., checking cable connections,verifying status lights, or performing daily tape changes for local backuproutines).
Behavioral Skills Required
- Customer Facing & Presentation: Excellent customer service skills, clearcommunication, and a well-presented, professional appearance.Compliance & Conduct: Ability to strictly adhere to specified standards,company policies, required levels of deportment, and ethical workplacepractices.
- Teamwork & Collaboration: Ability to build effective relationships within the team and follow directions closely from senior technical staff.
- Organization: Good organizational skills to handle daily ticket queues andprioritize tasks effectively in a fast-paced environment.
Location:
- Greenwood, SC 29646 (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Greenwood, SC 29646 (Required)
Work Location: In person
Salary : $70,356 - $98,588