What are the responsibilities and job description for the OLATHE,KS - DESKTOP SUPPORT TECHNICIAN position at Heunets?
We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.
The technicians will be responsible for providing on-site technical support including:
- IMAC/D – Install, Move, Add & Change / decommission
- Hardware Break Fix – Troubleshooting and co-ordination with hardware vendor
- Desk Side Support - Desk Side Support provides problem diagnosis and resolution for authorized operating systems and application software residing on Devices.
- Spares Management – Management of stock in dedicated sites
- Printer Support –H&E support and co-ordination with managed print service provider only in dedicated sites
- Provide Hand and Eyes Support as requested through a Service Request;
- Contact the remote SME for service instruction; and
- Perform activities as directed by the remote support team for the respective towers (DC, Networks or Fixed Voice). These are simple activities like: Device observation (e.g.: checking status of an equipment: on/off, LED color)
- Physical device re-boot or shutdown
- Onsite troubleshooting according to support team
- Device reconfiguration according to support team
- Install , updates images, create bootable USB, windows