LIGHT-House Case Manager

Job Title: LIGHT-House Case Manager

Ministry: LIGHT-House

Reports to: LIGHT-House Program Director

FLSA Status: Exempt

Pay: $44,000 - 48,000

ORGANIZATIONAL BACKGROUND

At Hesed House, saving the world isn’t a flight of fancy – it drives us in every action we take. We truly believe we are going to end homelessness. For us, serving one’s neighbor – particularly poor, oppressed, marginalized, victimized, disinherited neighbors – is both a calling and an obligation that we tackle head on each and every day.

SUMMARY

Hesed House is a faith-based organization serving the homeless and vulnerable, and a national model for ending homelessness with our Comprehensive Resource Center, shelter programs, supportive housing, and more. Our programs serve an average of 1000 individuals per year. We are open to serve 24 hours a day, 365 days a year. Our shelters offer meals, clothing, sleeping accommodations, showers and laundry facilities to people in need. In addition, through our case managers, guests have access to general counseling, substance abuse counseling, medical services, legal services, job coaching, rehousing services, and more. Our vision is to end homelessness – one person, one family at a time.

PRIMARY DUTIES AND RESPONSIBLITIES

• Responsible for maintaining the safety and security of the participants and the unit.
• Establishes goals with the program participants and potential participants, provides case management, counseling, records case notes, and effectively tracks progress using SP5.
• Provides tools and services necessary for the participants to achieve goals and advocates for the participant when needed.
• Actively engages participant in community activities and teaches participant life skills essential to their well-being.
• Responsible for connecting the participant to community resources and outside services.
• Carries out duties and responsibilities in a timely and indiscriminate manner.
• Responsible for making sound decisions in stressful situations with minimal supervision.
• Assists in assigned work responsibilities and other duties fundamental to the upkeep, maintenance, and well-being of both the CRC and the organization.
• Assists in the identification of chronically homeless individuals through both assessments and intakes, completed in the CRC, at PADS OES/AM, and/or in the field, which will most likely require some evening and weekend hours.
• Ensures that participants turn in all utility bills on time where applicable.
• Provides transportation for participants to and from important meetings.
• Must carry a walkie-talkie on person at all times during working hours to ensure effective communication across the organization.
• Must exhibit professional conduct within the work environment by demonstrating tact, diplomacy and a professional image, maintain confidentiality and not fraternize with residents and/or guests
• Responsible for cleaning and preparing units for occupancy, including unit cleanouts, and assisting with team-based cleaning projects such as rest remediation, insect treatments, and bed bug cleanings.
• Responsible for moving, assembling, and setting up participants with furniture and furnishings in units as needed.

QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE

• Must ascribe to the Hesed mission: "To feed the hungry, clothe the naked, shelter the homeless and give people the chance to hope again.”
• Must be able to meet guests “where they are at”.
• Must be willing to work under Harm Reduction and Housing First principles.
• Must have good verbal and written communication skills.
• Must possess developed computer skills.
• Must be available to work weekends as needed. 
• Prior experience working with the homeless or vulnerable populations preferred.
• An understanding of poverty and street smarts preferred.
• Bilingual Spanish/English is preferred.
• Basic first aid training is preferred.
• Must pass DCFS and criminal background checks.
• Bachelors Degree in Health Services or related field.

BENEFITS

• Retirement plan with organizational match to help you plan for the future. 
• Generous paid time off (PTO), including vacation, personal time, and holidays.
• Health, dental, and vision insurance, effective the first full month of employment.
• Flexible Spending Accounts (FSA) for health care and dependent care. 
• Life insurance coverage at no cost to employees. 
• Access to counseling and therapy services. 
• Health and wellness reimbursement program. 
• Cell phone reimbursement.