Practice Manager (73396)

Who We Are:

Light On Anxiety Treatment Centers, founded in 2012, is a fast-paced, rapidly growing practice that provides state of the art, cutting edge treatments for anxiety, OCD and related conditions, including Cognitive Behavioral Therapy (CBT), psychiatric medication management and psychological testing. Light On Anxiety’s mission is to provide accessible, practical, empirically-supported treatment to help clients move past anxiety, OCD and related disorders as rapidly as possible. Light On Anxiety strives to exceed client expectations and is committed to excellence in customer service at each step of the anxiety treatment process. We pride ourselves in working collaboratively and providing treatment that is compassionate, personalized and action-oriented.

Job Description:

The Practice Manager will aid the VP of Practice Management in efficient and effective multi-site operations of Light On Anxiety across the Wilmette, Highland Park, and Arlington Heights offices. In addition, the Practice Manager will be responsible for ensuring the attainment of operational KPIs, as well as ensuring the operations are in compliance with Light On Anxiety’s policies and strategic objectives. This position is responsible for managing daily operations of assigned departments within Light On Anxiety, ensuring efficiency, effectiveness and service excellence.

Job Responsibilities:

• Manage and oversee clinical field operations, clinical productivity, and facilities to ensure the consistent operational execution of Light On Anxiety’s office locations.  

• Assist in coordinating clinical operations to ensure that they meet high quality of services and productivity of clinicians and staff

• Manage sites to ensure that they maintain expected level of condition and positive experience for patients and clients

• Maintain, monitor and analyze reports on the performance of each clinical site location

• Assist in maximizing clinician performance, increase customer satisfaction and improve overall patient experience

• Maintain a balanced focus on both clinician and client satisfaction.  Proactively identify staff and client needs and constantly seek out improvement opportunities.

• Monitor adherence to all applicable rules, regulations and procedures that apply to  LOA’s outpatient mental health center operations. 

• Assist in partnering with Clinical Supervisors to provide dyadic leadership to clinical staff, including monitoring, coaching and correcting performance-related issues such as calendar hygiene, productivity and professionalism

• Serve as the escalation point for non-clinical client concerns

• Other duties as assigned

What we offer:

• Highly-competitive salary commensurate with experience

• Paid Time Off and paid company-observed holidays

• Health, dental and vision insurance

• Retirement plan with company match

• Dependent Care and Commuter FSAs

• Health Savings Account

• Short-Term Disability

• Company sponsored Basic Life / AD&D

• Company laptop, ongoing technical support and technology stipend

• Gorgeous, modern office space and amenities, allowing for maximum peer collaboration

• Great opportunities for consultation, collaboration and growth

Our preferred candidate will possess the following:

• Bachelor’s degree in management or a related field or equivalent education and experience. Preferred LCPC or LCSW. 

• Proficient knowledge of behavioral health operations, delivery models and best practices

• Comfortable with accountability for achievement of objectives

• Advanced critical thinking, sound judgment and a proven problem-solving ability with calm ability to resolve issues in stressful situations

• Excellent time management and the ability to prioritize and balance multiple, diverse priorities

• Strong written and oral communication skills necessary to handle difficult conversations effectively

• Positive response to unpredictable situations or problems that can occur throughout your work responsibilities

• Drive to actively seek out new projects, institute change and create a fun, rewarding and professional work environment

• A willing mentality to learn and grow

• A self-starter personality that thrives in a team environment

• An all-around non-judgmental, fun to be around person

• Ability to lift up to 25 pounds occasionally (e.g., moving office supplies, small equipment, or boxes).

Come join a team that promotes transparency, support, and self-care!

Salary : $72,000 - $78,000