Guest Care and Family Shelter Support Staff

Availability: Full-Time (1^st and 2^nd Shift and Weekends) 

Posted Date: October 2025

ORGANIZATIONAL BACKGROUND

At Hesed House, saving the world isn’t a flight of fancy – it drives us in every action we take.  We truly believe we are going to end homelessness.  For us, serving one’s neighbor – particularly poor, oppressed, marginalized, victimized, disinherited neighbors – is both a calling and an obligation that we tackle head on each and every day.

SUMMARY

Public Action to Deliver Shelter, dba Hesed House is a faith-based organization serving the homeless as the second largest shelter and comprehensive resource center in Illinois. Our programs serve an average of 1000 individuals per year. We are open to serve 24 hours a day, 365 days a year. The family shelter is a family-only ministry offering meals, shelter, sleeping accommodations, showers and laundry facilities to families in need. In addition, through our case managers, guests have access to general counseling, substance abuse counseling, medical services, legal services, job coaching, and rehousing services. 

PRIMARY DUTIES AND RESPONSIBILITIES

The Family Shelter Care and Support Staff works closely with the Family Shelter Director and Associate Directors to oversee the daily operations of the Family Shelter.

• Serve guests with compassion and dignity.
• Demonstrate tact, diplomacy and professional conduct, display a professional image, maintain confidentiality.
• Responsible for monitoring daily program functions and responding to needs including      meal prep, laundry, maintaining the safety and security of guests, etc.
• Monitor guest’s activities while providing support and encouragement.
• Ensure cleanliness of all program areas.
• Model and teach life skills essential to guest’s well-being.
• Assists in assigned work responsibilities and other duties fundamental to the upkeep, maintenance and well-being of the organization.
• Responsible for making sound decisions and intervene appropriately in stressful situations with minimal supervision.
• Provide assistance to other Hesed programs and ministries as needed/requested. 

QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE 

• Must ascribe to the Hesed mission: "To feed the hungry, clothe the naked, shelter the     homeless and give people the chance to hope again.”
• Must be able to meet guests “where they are at”. 
• Must be willing to work under Harm Reduction and Housing First principles. 
• Must have good verbal and written communication skills. 
• Must possess developed computer skills. 
• Prior experience working with the homeless or vulnerable populations preferred. 
• An understanding of poverty and street smarts preferred. 
• Bilingual Spanish/English is preferred.
• Basic first aid training is preferred.
• Must pass DCFS and criminal background checks.

PHYSICAL REQUIREMENTS 

• Must be able to walk up and down stairs continuously.
• Must be able move light furniture weighing up to 50lbs regularly. 

BENEFITS

• Retirement plan with organizational match to help you plan for the future.
• Generous paid time off (PTO), including vacation, personal time, and holidays.
• Health, dental, and vision insurance, effective the first full month of employment.
• Flexible Spending Accounts (FSA) for health care and dependent care.
• Life insurance coverage at no cost to employees.
• Access to counseling and therapy services.
• Health and wellness reimbursement program to support your personal well-being.
• Cell phone reimbursement