What are the responsibilities and job description for the 2nd Shift Guest Care and Shelter Support Staff position at Hesed House?
Guest Care & Shelter Support Staff
Program: PADS Adult Shelters
Pay: $17–$19/hour
Hours: 2nd Shift (3 pm - 11 pm)
Hesed House is a faith-based organization and a national model for ending homelessness. Open 24/7, 365 days a year, we serve more than 1,000 people annually with shelter, meals, showers, laundry, case management, and connections to housing, healthcare, legal aid, and job coaching.
Our mission: "To feed the hungry, clothe the naked, shelter the homeless, and give people the chance to have hope again."
The Role
You'll be on the front line of our adult shelters, working alongside directors and shift leads to keep daily operations running and make sure every guest is treated with dignity. No two days are the same.
What you'll do:
- Build respectful, supportive relationships with guests while keeping professional boundaries
- Keep the shelter safe, clean, and running smoothly, including meals, laundry, and general upkeep
- Respond calmly and make sound decisions in tense or crisis situations
- Model everyday life skills and encourage guests on their path forward
- Pitch in across other Hesed programs as needed
You'll Thrive Here If You...
- Are compassionate but firm, and comfortable setting clear boundaries
- Stay steady when things get unpredictable
- Like variety and are happy to jump in wherever you're needed
- Can meet people "where they're at"
This may not be the right fit if you prefer a quiet, predictable, or desk-based job.
What You Bring
- Strong communication skills and basic computer skills
- Ability to lift up to 50 lbs and climb stairs throughout your shift
- Ability to pass DCFS and criminal background checks
- It’s helpful if you have experience with people experiencing homelessness or other vulnerable populations, "street smarts," and Spanish/English bilingual skills
Benefits
- Health, dental, vision and life insurance, starting your first full month
- Retirement plan with employer match
- Generous PTO, including vacation, personal days, and holidays
- Counseling and therapy services
- Wellness reimbursement and cell phone reimbursement
Ready to make a real difference? Apply today.
Salary : $17 - $19