Work Order/Admin Support (3128) (Operations)

Overview

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands-on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.

Job Skills / Requirements

The Work Order Clerk primary role is to coordinate work order requests with supervisory personnel and performs related administrative and clerical duties to support campus facilities and maintenance operations. The role ensures accurate documentation, scheduling, and tracking of work orders, and serves as a liaison between departments and facilities staff. The employee will also cross-train to provide backup support to the Administrative Assistant as needed.

Key Duties and Responsibilities

·       Log and file work orders in the designated system, ensuring all details are accurate and complete.

• Calculate cost allocations for special projects to be charged to specific departments.
• Forward work order requests to the appropriate manager for completion.
• Schedule work in accordance with the established preventive maintenance program.
• Maintain activity logs and work performance summaries.
• Answer telephone calls, including complaints and emergency requests, and report emergencies to the proper manager.
• Perform other assigned duties as needed to support operations
• Must be fluent English and Spanish.

Required Knowledge, Skills, and Abilities

• Fluency in English and Spanish
• Proficiency in modern office practices, procedures, and equipment.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Strong business English, written communication, and arithmetic skills.
• Effective written and verbal communication skills.
• Ability to coordinate and maintain complex systems of oral and written information.
• Ability to communicate clearly, concisely, and persuasively, both verbally and in writing.
• Strong recordkeeping and reporting skills.
• Ability to build and maintain effective working relationships with colleagues.

Recommended Qualifications

• Education: High school diploma or equivalent.
• Experience: Experience performing routine to complex office work, preferably in a custodial or facilities environment.
• Computer Skills: Proficiency in Microsoft Office applications, particularly Excel and PowerPoint, and experience using campus work order management systems.
• Physical Requirements: Ability to stand, walk, and sit for extended periods, with occasional lifting of light objects.

Work Environment

The Work Order Clerk works in an office environment, often interacting with campus departments, facilities staff, and students.

Education Requirements (All)

High School Diploma or Equivalent

Additional Information / Benefits

HES Facilities Management is an equal opportunity employer. HES Facilities Management does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance