Admissions Advisor / Associate Advisor

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The Admissions Advisor engages prospective students through high‑volume inbound and outbound calls to educate, qualify, and guide them through the admissions process. This is a goal‑driven role that requires consistent performance against enrollment metrics, strong time management, and the ability to stay focused and resilient in a fast‑paced environment.

Advisors conduct structured interviews to understand program interest, scheduling needs, and readiness to enroll, while clearly communicating the value of a Herzing University education. Successful candidates demonstrate persistence, coachability, strong follow‑through, and the ability to adapt conversations to achieve enrollment outcomes while ensuring all steps of the process are completed accurately and compliantly.

Hours

40 hours per week, Monday through Friday with hours during core business hours. Some additional weekend or evenings may be required based on business need.

Potential for travel to conferences, college fairs, and recruitment/community events.

Requirements

• Associate Admissions Advisor:
• Associate's Degree or equivalent work experience
• A minimum of six months as an associate admissions advisor or related work experience, preferably in admissions, higher education, customer service or sales
• Admissions Advisor:
• Bachelor’s Degree or equivalent work experience
• A minimum of six months as an associate admissions advisor or related work experience, preferably in admissions, higher education, customer service or sales
  

The level a final candidate will be hired at will be dependent on qualifications and prior applicable experience.

COMPENSATION is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly pay range for this position is $18.95 to $25.64 (associate level) or $23.17 to $31.39 (advisor level).

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Primary Duties And Responsibilities

• Responds to inquiries for information about Herzing University’s courses and programs through telephone, email, text, and chat.
• Interviewing prospective students to determine their motivation for continuing their education, understanding their career goals and needs, and helping identify potential obstacles which could hinder their educational experience.
• Helping prospective students identify the best educational program that matches their needs and goals, then sharing information about the benefits of what Herzing University offers.
• Guiding prospective students through the admissions process, responding to their questions and concerns at each step in the process, ensuring students complete the necessary admissions requirements, and connecting students to support resources.
• Generating inquiries through prospective students, current students, and the local community outreach/events.
• Other duties as assigned.
  
  

Herzing University is committed to providing an environment that is free from discrimination and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

Physical Requirements

• Must be able to remain in a stationary position most of the time.
• Must be able to occasionally move around the work location.
• Must be able to communicate information and ideas so others will understand.
• Constantly operates office and/or tech equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.
• Frequently positions self to maintain computer related equipment which may involve bending, stooping, kneeling, crouching, or crawling.
  
  

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2 status, disability status, age, country of birth, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.