What are the responsibilities and job description for the Hotel Night Auditor position at Hershey Farm Resort?
Job Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, managing front desk activities, performing financial audits, and providing top-tier guest services. Your proactive attitude and hospitality expertise will help maintain the hotel’s reputation for excellence while ensuring safety and operational efficiency during nighttime hours.
Responsibilities
- Greet guests warmly upon arrival and departure, delivering outstanding customer service with professionalism and enthusiasm.
- Check guests in and out efficiently using property management systems (PMS).
- Conduct nightly audits of all financial transactions, including room charges, payments, and adjustments, ensuring accuracy and compliance with hotel policies.
- Manage reservation modifications, cancellations, and inquiries through hospitality reservation systems while maintaining clear client communication.
- Monitor security cameras and perform property housekeeping and inspections to uphold safety standards and hotel emergency procedures.
- Handle guest requests, complaints, or issues promptly with a problem-solving mindset to enhance guest satisfaction.
- Prepare detailed shift reports, incident logs, and audit summaries to ensure smooth handovers between shifts.
- Maintain phone etiquette when communicating with guests, vendors, or team members via phone communication channels.
- Assist with guest relations by providing local information, concierge services, and resolving concerns efficiently.
Experience
- Previous experience in hospitality management or front desk operations within a hotel environment is highly preferred.
- Strong customer service skills with a focus on guest relations and problem-solving capabilities.
- Knowledge of hotel emergency procedures and safety protocols to ensure guest security during overnight hours.
- Experience working in resort settings or properties with extensive guest services offerings is a plus.
- Excellent phone etiquette and communication skills to handle inquiries professionally during night shifts.
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $15 - $17