What are the responsibilities and job description for the PSC - eCommerce Specialist position at Herschend Family Entertainment?
Job Details
Description
Herschend is the world’s largest family-held themed attractions company, with a portfolio of over 40 family entertainment brands across North America, including destinations, resorts, theme parks, water parks, immersive experiences, and content enjoyed by audiences worldwide.
While each of our family brands offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our 22,000 passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. For more information, visit www.Herschend.com.
Position Summary
The eCommerce Specialist supports the configuration, launch, testing, and ongoing optimization of digital commerce experiences across web and mobile platforms, ensuring a seamless guest purchasing journey. This role partners closely with marketing, ticketing administration, and development teams to manage content updates, troubleshoot technical issues, support platform enhancements, and maintain accurate product configurations.
Essential Duties & Responsibilities
Description
Herschend is the world’s largest family-held themed attractions company, with a portfolio of over 40 family entertainment brands across North America, including destinations, resorts, theme parks, water parks, immersive experiences, and content enjoyed by audiences worldwide.
While each of our family brands offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our 22,000 passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. For more information, visit www.Herschend.com.
Position Summary
The eCommerce Specialist supports the configuration, launch, testing, and ongoing optimization of digital commerce experiences across web and mobile platforms, ensuring a seamless guest purchasing journey. This role partners closely with marketing, ticketing administration, and development teams to manage content updates, troubleshoot technical issues, support platform enhancements, and maintain accurate product configurations.
Essential Duties & Responsibilities
- Work with the Admission Ticketing Administration team to input marketing content and product configuration in our eCommerce platforms.
- Participate in after business hours product launches and configuration updates.
- Troubleshoot issues across the entire marketing technology stack and report steps to reproduce to development team.
- Assist the development team with eCommerce platform testing of enhancements and bug fixes.
- Assist with cultivating training documentation related to eCommerce functionality
- Facilitate content updates for properties that support both the website and mobile app (as applicable).
- 4-year undergraduate college degree or equivalent work experience in marketing, Computer Science, or related technical discipline (additional relevant experience may be substituted for education)
- Experience with administration and testing of marketing technology applications and solutions
- Experience with and a general understanding of
- Software as a service
- APIs (Postman environments and variables)
- Azure DevOps for Project Management (or, equivalent such as Jira, Confluence)
- and SDLC methodologies (ex: Agile, Scrum)
- Experience successfully launching a marketing technology application or solution strongly preferred
- Ability to multi-task, prioritize and successfully meet several deadlines at once while maintaining a strong attention to detail
- Comfortable working in a fast-paced environment where priorities and responsibilities shift with the business needs
- Knowledge of the eCommerce space including marketing strategies, usability best practices and industry trends strongly preferred
- Experience with responsive coding and optimization for both web and mobile devices, including robust understanding of HTML and CSS
- Ability to work both independently and with a team
- Ability to work during non-business hours or holidays/weekends when applicable
- Open to travel and relocation (as part of potential career advancement)