Adventureland Park - Senior Rides Supervisor

Supervisory Duties:

• Supervise t h e daily operations of t h e park operations team and any ot h er assigned departments

• Lead by example, attitude, and as a representation of Adventureland ’s core values

• Inspire ride operators by creating a positive and energetic atmosp h ere w h ere safety and guest satisfaction are top priorities

• Act as an approachable mentor and coach to all assigned Host s

• Ensure compliance wit h company and indus tr y best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.

• Become knowledgeable of performing t h e essential duties of all assigned park operations positions and backfill t h ese positions w h en needed

• Participate in all aspects of supervision of assigned host s, including hiring, orientation, training, performance coaching, and discipline.

• Ensure t h at all required meal and ot h er breaks are being given in accordance wit h Iowa law

• Assist with team scheduling and timekeeping activities along with daily position assignments
  

Departmental Duties:

• Maintain a compre h ensive knowledge of park at tr actions and safety procedures, assisting or operating rides and maintaining a safe aquatic environment w h en necessary.

• Listen to guest feedback and complaints, communicating t h em to t h e respective department managers.

• Provide coverage for Host s' breaks and monitor communication channels for additional assistance.

• Provide direct support to Host s by conducting rounds throughout the park to address their needs .

• Enforce Park policies, res tr ictions, and recommendations to ensure guest safety.

• Remain calm and composed during emergency situations, exuding professionalism w h ile ad h ering to all standard operating procedures.

• Maintain constant vigilance to proactively identify potential h azards and informs park leaders h ip of any concerns

• Protect guest belongings, h andle lost and found items, and cooperate wit h ot h er departments to en h ance t h e guest experience.

• Promptly notify security or park operators of any injuries or emergencies.

• Conduct audits of Host s to ensure safe operations and fulfill additional duties as assigned.

• All ot h er duties assigned by leaders h ip
  

Education and Experience:

• No education requirements for t h is position

• 2-3 years of previous work experience in t h e Rides or Aquatics departments is required . Previous ride operation experience from ot h er Amusement/T h eme Park emplo yers will also be considered.

• 2 years of previous supervisory experience preferred

• All Rides Host s must go through the International Ride Operator Certification course as a part of the training. Successful course completion is required for this position. There is no cost to the Host for the course.
  

Language: Ability to read, write, and speak fluent Englis h Spanis h or ot h er bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply wit h Iowa C h ild Labor Laws

• Ability to work flexible sc h edule, including evenings, weekends, and h olidays, open to close

• Must h ave reliable tr ansportation to and from your sc h eduled s h ift

• Must possess a valid driver’s license and a good driving record

• Ability to comply wit h all uniform policies

• Must possess exceptional customer service skills, wit h an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Must possess a safety-oriented mindset and be fully committed to enforcing all DOS H , IROC, and all ot h er regulations, policies, and procedures

• Ability to inspire, motivate, and successfully lead a large number of Host s

• Must be able to speak wit h guests directly w h en ot h er operations leaders h ip is not available

• Ability to h andle h ig h -pressure situations, meet t h e demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

• Must possess s tr ong written and verbal communication skills

• Ability to follow direction, multi-task, and work as part of a fast-paced team
  

P h ysical Requirements:

• Ability to stand, walk, and remain on feet for majority of t h e workday

• Ability to remain sedentary for periods of time, w h ile using a computer

• Ability to frequently stoop, twist, kneel, bend, squat, or reac h above s h oulders

• Ability to carry, pus h , pull, lift, and h old objects weig h ing 30 pounds or more

• Ability to climb or descend stairs for some of t h e rides and at tr actions
  

Working Conditions:

• T h is role will predominantly be based outdoors in t h e park environment

• Constant exposure to t h e variable outside temperatures, including h ig h h eat, cold, direct sun, h umidity, dust, rain, snow, ice, and ot h er weat h er conditions

• Subject to frequent interruptions, constant repetitive motion, h ig h noise levels, flas h ing lig h ts, and h eavily populated environments