Story Land - Sales & Marketing Events Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Story Land - Sales & Marketing Events Supervisor

The Sales & Marketing Events Supervisor will manage all facets of coordinating and executing events and activations sold and developed by the Sales & Marketing teams at Story Land and Living Shores Aquarium. This position will ensure successful execution of events that will leave a favorable lasting impression on guests and the community.

Roles & Responsibilities:

Supervisory Duties:
Supervise the daily operations of the Sales and Events team and any other assigned departments
Lead by example, attitude, and as a representation of Herschend’s core values
Act as an approachable mentor and coach to all assigned team members
Become knowledgeable of performing the essential duties of all assigned sales and/or marketing positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
Assist with team scheduling and timekeeping activities
Departmental Duties:
Manage event & activation operations for scheduled in-park events at Story Land and Living Shores
Enforce all park policies and procedures and maintain all company standards
Ensure effective communication and coordination with park operations teams to deliver best in class pre, day of and post event execution
Maintain Park event calendar, ensures its data accuracy, and makes any necessary adjustments
Manages multiple events simultaneously, making last-minute adjustments as required to ensure event success in a fast-paced environment
Become knowledgeable of all events occurring at the park(s) to effectively represent the marketing and sales division
Actively participate in sales development and event booking process during non-event days and peak business windows
Proactively address any arising issues and troubleshoot any emerging problems during all events
Function as the on-site contact to clients and guests for all aspects of their events
Conduct pre and post event evaluations every shift and report feedback and outcomes to the marketing and sales division leadership
Ensure all events are executed to the specifications and standards set forth by the company, including but not limited to event space set up, food and beverage service, attractions, décor, etc.
All other duties assigned by leadership

Education and Experience:
High School diploma, GED, or equivalent; Equivalent work experience will also be considered
1-2 years of related sales or marketing experience
Previous supervisory experience a plus
Previous amusement park, theme park, or waterpark experience a plus
Language Requirements:
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be at least 18 years of age to comply with NH Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers
Strong desire to deliver high-quality group events that exceed client expectations
Must be comfortable speaking in front of large groups
General financial acumen highly desired
Must be proficient in Microsoft Excel, Word, and Power Point.
Must possess strong attention to detail and problem-solving abilities
Ability to use office technology and equipment, such as PC, software, copier, and telephone
Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:
Ability to remain seated for extended periods of time, while using a computer
Ability to stand, walk, and remain on feet for long periods of time throughout the day
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Working Conditions:
This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Working at Story Land and Living Shores is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Herschend employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Herschend Perks & Benefits:
Flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to StoryLand and Living Shores Aquari8um, and all Palace Entertainment parks on your days off
Invitations to exclusive company-sponsored employee events throughout the season
We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. Apply today!

We are currently looking for a:

Story Land - Sales & Marketing Events Supervisor

Roles & Responsibilities:

Story Land - Sales & Marketing Events Supervisor

Team member benefits: