What are the responsibilities and job description for the Operations Manager position at Hero Practice Services?
Become a Hero and join us on our mission to help underserved kids!
We are currently seeking an Operations Manager to consistently achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, vision, and orthodontic practice. This position will report to the Vice President of Operations.
Pay range: $55,000-$75,000/yr
Job Responsibilities
- Generous pay with monthly bonus opportunities
- PTO and paid holidays
- Career growth within your practice and the region
- Medical, dental, vision insurance, 401K & more
We are currently seeking an Operations Manager to consistently achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, vision, and orthodontic practice. This position will report to the Vice President of Operations.
Pay range: $55,000-$75,000/yr
Job Responsibilities
- Ensure practice is performing on key growth drivers, including optimal staffing and scheduling, community outreach and marketing, and word-of-mouth referrals
- Ensure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basis
- Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training
- Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results
- Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed
- Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed
- Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children
- Bachelor’s degree preferred
- At least three years of experience in management (healthcare, business, retail, or military) or equivalent
- Flexible availability, including weekends when necessary
- Experience analyzing and monitoring P&L statements
- Dental, vision, and/or orthodontic experience a plus
- Availability to work after hours and on weekends when needed
- Ability to summarize information and succinctly communicate analyses verbally and in writing
- Highly proficient at Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project
Salary : $55,000 - $75,000