What are the responsibilities and job description for the Manager, Operations position at HireRight?
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
Ready to lead, inspire, and drive real impact? We're looking for a motivated, strategic, and people focused Manager of Operations to take charge of a high-performing team and keep things moving at top speed. In this role, you’ll own the day-to-day operations, lead a team of Supervisors and front-line employees, and play a key role in shaping how we deliver results to clients and customers.
You’ll bring strong leadership, sharp communication skills, and a strategic mindset to every challenge, whether it’s resolving a complex client issue or pushing forward a process improvement initiative. If you thrive in fast-paced environments, love mentoring others, and know how to balance short-term wins with long-term goals, we want to hea r from you.
This is a hybrid role requiring three onsite days per week and is based in Tulsa OK.
Responsibilities
What You’ll Do
Lead the charge: Oversee a team of Supervisors and front-line staff, ensuring smooth operations, fast turnaround times, and top-tier quality every day.
Be a change-maker: Identify and drive process improvements that make teams more efficient and clients more satisfied.
Develop talent: Support and coach managers in hiring, performance development, and team engagement, helping your people grow and succeed.
Be the go-to communicator: Handle high-stakes client and internal escalations with confidence and clarity, turning problems into opportunities.
Set the standard: Monitor KPIs, analyze results, and push for continuous improvement, always raising the bar.
Stay connected: Hold regular 1:1s, skip-levels, and team check-ins to keep communication strong and goals aligned.
Think big: Contribute to strategic planning and organizational growth, bringing fresh ideas to the table and seeing them through.
Create career paths: Mentor high-potential employees and help shape the future leadership of the organization.
Keep it compliant: Ensure all policies, procedures, and client requirements are followed to the letter.
Lead by example: Step in for the Director when needed, keeping operations running without missing a beat.
Qualifications
What You Bring
Experience: Minimum 4–6 years leading teams in a deadline driven environment, with a proven track record in operations and people leadership.
Leadership skills: You know how to make tough decisions, manage multiple priorities, and keep teams focused and motivated.
Client confidence: Comfortable on tough client-facing calls and skilled at turning challenges into solutions.
Strategic thinking: You’re not just about today, you’re thinking ahead, aligning daily execution with big-picture goals.
Communication mastery: Whether you're coaching your team or talking to clients, you know how to deliver your message with clarity and impact.
Education: High School diploma or equivalent required; Bachelor’s degree preferred (or equivalent experience).
What Do We Offer
In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
Ready to lead, inspire, and drive real impact? We're looking for a motivated, strategic, and people focused Manager of Operations to take charge of a high-performing team and keep things moving at top speed. In this role, you’ll own the day-to-day operations, lead a team of Supervisors and front-line employees, and play a key role in shaping how we deliver results to clients and customers.
You’ll bring strong leadership, sharp communication skills, and a strategic mindset to every challenge, whether it’s resolving a complex client issue or pushing forward a process improvement initiative. If you thrive in fast-paced environments, love mentoring others, and know how to balance short-term wins with long-term goals, we want to hea r from you.
This is a hybrid role requiring three onsite days per week and is based in Tulsa OK.
Responsibilities
What You’ll Do
Lead the charge: Oversee a team of Supervisors and front-line staff, ensuring smooth operations, fast turnaround times, and top-tier quality every day.
Be a change-maker: Identify and drive process improvements that make teams more efficient and clients more satisfied.
Develop talent: Support and coach managers in hiring, performance development, and team engagement, helping your people grow and succeed.
Be the go-to communicator: Handle high-stakes client and internal escalations with confidence and clarity, turning problems into opportunities.
Set the standard: Monitor KPIs, analyze results, and push for continuous improvement, always raising the bar.
Stay connected: Hold regular 1:1s, skip-levels, and team check-ins to keep communication strong and goals aligned.
Think big: Contribute to strategic planning and organizational growth, bringing fresh ideas to the table and seeing them through.
Create career paths: Mentor high-potential employees and help shape the future leadership of the organization.
Keep it compliant: Ensure all policies, procedures, and client requirements are followed to the letter.
Lead by example: Step in for the Director when needed, keeping operations running without missing a beat.
Qualifications
What You Bring
Experience: Minimum 4–6 years leading teams in a deadline driven environment, with a proven track record in operations and people leadership.
Leadership skills: You know how to make tough decisions, manage multiple priorities, and keep teams focused and motivated.
Client confidence: Comfortable on tough client-facing calls and skilled at turning challenges into solutions.
Strategic thinking: You’re not just about today, you’re thinking ahead, aligning daily execution with big-picture goals.
Communication mastery: Whether you're coaching your team or talking to clients, you know how to deliver your message with clarity and impact.
Education: High School diploma or equivalent required; Bachelor’s degree preferred (or equivalent experience).
What Do We Offer
In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:
- Medical
- Dental
- Vision
- Paid Life/AD&D Insurance
- Voluntary Life Insurance
- Short- & Long-Term Disability
- Flexible Spending Accounts
- 401K
- Generous Vacation and Sick Program
- 10 Paid Holidays
- Education Assistance Program
- Business Casual Attire
- Generous Referral Program
- Employee Discounts and Rewards
- And much more!
- All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.