Wine Educator

Join us as a Wine Educator

Do you have a passion for wine and enjoy connecting with new people? Do you take pride in creating thoughtful, memorable experiences through genuine hospitality and attention to detail? As a Wine Educator, you’ll play the key role in how guests experience Hermann J. Wiemer, guiding them through our wines in welcoming and information driven tasting experiences.

Who We Are

Founded in 1979, Hermann J. Wiemer is a pioneer of viticulture and winemaking in the Finger Lakes. We farm over 200 acres of estate vineyards to create some of the region’s most acclaimed wines including Riesling, Cabernet Franc, sparkling, and dessert wines. We believe great wine comes from working alongside nature to cultivate resilient vineyards and continue to push the limits of sustainable farming and winemaking as the only Biodynamically certified winery on the East Coast.

At the core of our guest experience is a commitment to education, expressed through long-format tastings, private library experiences, educational seminars, and immersive vineyard tours designed to connect visitors to the how and why behind our work.

Vision Statement - We envision a future where quality drives innovation, sustainability shapes progress, and collaboration fuels success, while fostering a culture of respect that values diversity, integrity, and shared growth.

Job Title: Wine Educator

Classification: Hourly, Part Time or Full Time

Reports To: Retail and Tasting Room Manager

Interacts With: Guests, Co-workers, Winery Production Staff, Sales Staff, Trade Visitors

Summary

Our Tasting Room experience is rooted in hospitality and storytelling where our Wine Educators provide tableside service that feels both personalized yet practiced, leading guests through curated tastings while sharing the philosophy, vineyards and craftsmanship behind each wine. You’ll read the familiarity and preferences of each table, adapting your approach to create an experience that is engaging, informative and welcoming. Through your presence and knowledge, you’ll help foster meaningful connections to our wines and ensure every visit feels memorable and unique.

Responsibilities (To include but not limited to the following):

• Carry out tableside wine service to our guests
• Provide a superior customer experience that is friendly, courteous and professional while providing guests with knowledge on the unique qualities of our wines
• Accurately and consistently describe and promote Hermann J. Wiemer Vineyard wines, events, services, vineyards and viticultural practices
• Understand and be able to relate basic elements of winemaking and viticulture
• Ability to sustain a high volume of guests throughout the day, tolerate frequent interruptions and changes in routine
• Achieving and maintaining quality presentation in all public and back of house areas at all times including keeping the tasting room, retail shop and kitchen clean, organized and safe
• Provide and ensure responsible beverage service
• Assist in resolution of guest concerns or problems
• Opening and closing procedures including daily restocking, cleaning and setup
• Applicants must be at least 21 years old and able to lift 40 pounds

Expectations:

• Our Wine Educators provide genuine hospitality and a vast knowledge of our wines in the Tasting Room for guests to sample, enjoy and purchase.
• Act as a team player, working with the entire team to promote a cooperative working environment.
• Demonstrate teamwork and responsiveness when asked to do any task consistent with winery standards, including back of house, housekeeping and cleaning tasks.
• Keep information confidential unless otherwise instructed
• Takes responsibility for keeping our work areas and guest spaces clean, organized and safe. Performs daily cleaning tasks as a team player.
• Work continually towards self-development to stay current on customer service, sales, procedures and practices.
• Responds to customer inquiries and problem solving in a professional and effective fashion.
• Asks questions when needed for clarification and understanding
• Available to work most weekends

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This serves as an initial scope of work. Other tasks could be assigned as work and needs develop. Agility and flexibility are vital to the success of this role.

Experience Required:

• Previous hospitality experience desired but not a requirement
• Knowledge of and passion for wine necessary

Schedule:

• The Tasting Room is open from 10:30am-5:00pm for guests most days. Shifts are of varying lengths and time frames but aside from special events, training and educational opportunities, the earliest a shift could begin is 9:00am and the latest a shift ends at 6:00pm.

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Experience:

• wine industry: 1 year (Preferred)

Ability to Commute:

• Himrod, NY 14842 (Required)

Work Location: In person

Salary : $17