Wine Club Manager

Join us as our Wine Club Manager

Do you have a passion for wine and enjoy sharing that enthusiasm with others? Do you find joy in crafting memorable experiences and building lasting connections with people who share your excitement? As our Wine Club Manager, you’ll play the lead role in shaping how our members experience Hermann J. Wiemer and Standing Stone, both in person and from afar, through thoughtful communication, curated offerings, special events and genuine hospitality.

This position blends relationship management with planning and precision. You’ll oversee our wine club program from end to end, guiding members through each release, managing seasonal shipments, and developing events and experiences that feel both welcoming and distinctive. You’ll be the lead liaison with our members: planning visits, crafting tasting experiences and helping ensure every interaction feels thoughtful, service driven and reflective of who we are.

Who We Are

Founded in 1979, Hermann J. Wiemer is a pioneer of viticulture and winemaking in the Finger Lakes. We farm over 200 acres of estate vineyards to create some of the region’s most acclaimed wines including Riesling, Cabernet Franc, sparkling, and dessert wines. We believe great wine comes from working alongside nature to cultivate resilient vineyards and continue to push the limits of sustainable farming and winemaking as the only Biodynamically certified winery on the East Coast.

At the core of our guest experience is a commitment to education, expressed through long-format tastings, private library experiences, educational seminars, and immersive vineyard tours designed to connect visitors to the how and why behind our work.

Vision Statement - We envision a future where quality drives innovation, sustainability shapes progress, and collaboration fuels success, while fostering a culture of respect that values diversity, integrity, and shared growth.

Job Title: Wine Club Manager

Classification​: Exempt, Full-Time, Hourly, Benefits-Eligible

Reports to: Retail and Tasting Room Manager

Key Responsibilities

• Wine Club Management - Oversee the planning and execution of our Spring and Fall Wine Club shipments including onboarding new members in person and online.
• Member Communications - Oversee the planning and execution of our Spring and Fall Wine Club shipments including onboarding new members in person and online.
• Sales & Marketing Collaboration – Work closely with our Creative and Educational teams to grow Wine Club membership and foster member engagement.
• Wine Education - Plays a regular role in our Tasting Room working directly with guests providing educational tastings with friendly, courteous and professional service and warm hospitality.

Job Description/Scope of Work

Summary:

The Wine Club Manager is responsible for the planning and execution of the Hermann J. Wiemer and Standing Stone Wine Club, building relationships and maintaining communications with wine club members, and the planning and logistics of direct to consumer shipping. They will split their time between administrative work in the office and customer facing service in the tasting rooms.

Responsibilities:

Wine Club Management

The Wine Club Manager oversees the Hermann J. Wiemer and Standing Stone Wine Club in all its facets. They are the core driver of its success, in charge of organizing its function, planning its future, and maintaining relationships with its members.

• Responsible for the preplanning, organization and cross departmental collaboration necessary for the our two seasonal wine club shipments each spring and fall.
• Coordinates with the Marketing Team on the creation of wine club materials including informational cards, decorative elements and personalized items.
• Plans and executes member events in both spring and fall and collaborates with the Leadership Team in events programming throughout the year.
• Works to develop new ideas and strategies in the effort to continually improve the quality of our wine club and its contents and elevate the experience of our members.

Member Communication

This role is the lead contact for our Wine Club members and is responsible for all general inquiries and assistance. They act as a bridge between our most frequent visitors and the winery, connecting them to important news and information including new wines and upcoming events.

• Provides prompt, courteous and thoughtful communication to all our members
• Responsible for new wine club member onboarding, communication ahead of seasonal shipments and assistance with club customization.
• Provides concierge style service for members to service both in person visits and online shopping. This includes booking tasting reservations and events tickets, personalization of in-person experiences and assistance with any custom requests for shipping orders.
• Uses practiced communication skills and warm service to help build relationships with members and encourages visits to the winery, participation in events and engagement with our online shopping options.

Wine Education

Wine Education is the core of our guest experience and where many of our in person connections are made and maintained. As such this position plays a regular role in our Tasting Room, working directly with guests to provide educational tastings.

• Depending on the season spends 40-60% of on site time in the Tasting Room in a Wine Educator capacity and prioritizes in person guest experiences.
• As the winery’s in person experiences are centered around weekend visits, the position works most weekends and is not a Monday through Friday role.
• Maintains an awareness for repeat guests, wine club members, industry members, and VIPs and assists in providing tailored experiences and hospitality.
• Helps to develop both repeat guests and new visitors into Wine Club members and brings soft sales skills to bear in this capacity. Encourages return visits through highlighting club offerings.
• Maintains working knowledge of Hermann J. Wiemer and Standing Stone wines, viticultural practices and winemaking processes.

Expectations:

Important Skills/Abilities for this position:

• Great communication skills
• Highly organized and skilled at creating organization for others
• Hospitality focused with honed customer service skills
• Professional writing acumen
• Technologically proficient with literacy in spreadsheets, word processors, POS systems and reservation software
• Willingness to work most weekends

What Hermann J. Wiemer and Standing Stone looks for in an employee:

• Personable and professional
• Diligent and detail-oriented
• Deadline-focused and goal-driven
• Resourceful
• Critical thinking skills with problem solving and a solutions-oriented mindset
• Adaptable and flexible
• High level of integrity
• Collaborative and a team-player
• Self-motivated with strong management skills and thorough follow-through
• Willing to work until the task is completed, even if it means extra time
• Understanding of company vision, mission, and culture

Required Education and Experience

• High school diploma or GED (required) with a Bachelor’s Degree (preferred)
• Hospitality or customer service experience within the wine industry or a retail environment (5 years)
• Working wine knowledge with a willingness to learn more (required)

Work Environment

This job operates in a beverage service and retail shop setting using standard restaurant and retail shop equipment and interacts with customers throughout the day.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand for long periods of time, walk throughout the day including going up and down stairs and lift at least 40 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work

Exempt, Full-Time, Hourly, Benefits-Eligible with an expectation of 40 hours worked per week and includes weekend work.

Position is tips and commissions eligible and includes an incentive structure.

There is a 90 day probation period for all employees.

Other Duties

Please note this scope of work is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay: $20.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person

Salary : $20 - $22