What are the responsibilities and job description for the Senior Growth and Community Manager position at Heritage?
Job Type
Full-time
Description
About Heritage Auctions
Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and collaborate.
ROLE SUMMARY: Heritage Auctions is seeking a strategic, data-driven Senior Growth and Community Manager to own both the human and performance sides of our social media ecosystem. This role is responsible for building and engaging our online communities while also driving measurable growth, traffic, and conversion across organic and paid social channels.
You’ll act as a bridge between brand voice and business impact—fostering meaningful audience relationships, optimizing content and paid media performance, and translating social activity into clear, actionable insights. The ideal candidate is equal parts community builder, strategist, and analyst: culturally fluent, platform-savvy, and deeply comfortable with performance metrics.
This role works closely with Social Media leadership, Creative, Editorial, Brand, PR, Marketing, and Consignment teams.
Portfolios must be submitted for consideration (see below).
LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane
Benefits
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Community Management & Engagement
SKILLS & ABILITIES:
Requires both strategic thinking and hands-on execution.
How To Apply
Portfolios must be submitted to be considered.
Full-time
Description
About Heritage Auctions
Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and collaborate.
ROLE SUMMARY: Heritage Auctions is seeking a strategic, data-driven Senior Growth and Community Manager to own both the human and performance sides of our social media ecosystem. This role is responsible for building and engaging our online communities while also driving measurable growth, traffic, and conversion across organic and paid social channels.
You’ll act as a bridge between brand voice and business impact—fostering meaningful audience relationships, optimizing content and paid media performance, and translating social activity into clear, actionable insights. The ideal candidate is equal parts community builder, strategist, and analyst: culturally fluent, platform-savvy, and deeply comfortable with performance metrics.
This role works closely with Social Media leadership, Creative, Editorial, Brand, PR, Marketing, and Consignment teams.
Portfolios must be submitted for consideration (see below).
LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane
Benefits
- Medical, Dental, Vision coverage
- Paid time off
- 401k savings plans
- Onsite gym with access to a personal trainer
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Community Management & Engagement
- Build, grow, and manage Heritage’s online communities across Facebook, Instagram, TikTok, YouTube, LinkedIn, and emerging platforms.
- Serve as a primary voice of the brand—engaging with followers, responding to comments and messages, and fostering thoughtful, positive conversation.
- Identify opportunities to spark dialogue, cultivate superfans, and deepen trust with collectors, consignors, and new audiences.
- Monitor sentiment, flag risks, and support reputation management in partnership with PR and leadership.
- Stay deeply plugged into culture, trends, and platform behavior to keep Heritage relevant and credible.
- Collaborate closely with Social Media Content Managers to ensure content aligns with strategy, performance insights, and platform best practices.
- Maintain and contribute to the social editorial calendar.
- Translate performance data and community feedback into actionable creative guidance.
- Partner with Consignment Directors and internal experts to surface compelling stories and category-specific moments.
- Own end-to-end social media measurement across organic and paid channels.
- Track KPIs including follower growth, engagement, reach, traffic, and conversion.
- Build and maintain dashboards using tools such as Meltwater, Klear, native platform analytics, and web analytics tools.
- Deliver weekly, monthly, and quarterly reports with clear insights, trends, and recommendations.
- Establish benchmarks and performance baselines across platforms, formats, and campaigns.
- Partner with the paid social team to plan, execute, and optimize paid campaigns across Meta, TikTok, YouTube, LinkedIn, X, and other platforms.
- Support budget pacing, performance analysis, and ROI measurement.
- Develop and execute testing frameworks (A/B testing, creative iteration, audience segmentation).
- Identify opportunities to scale high-performing content, formats, creators, and campaigns.
- Work closely with Creative, Editorial, Brand, PR, Marketing, and Influencer teams to align goals and performance.
- Provide data-backed recommendations to leadership and key stakeholders.
- Ensure clarity and consistency in how social performance is measured and communicated across the organization.
SKILLS & ABILITIES:
- 5–10 years of experience in social media, community management, growth marketing, analytics, or paid social.
- Proven experience managing and growing social communities at scale.
- Hands-on experience with paid social campaigns and performance optimization.
- Bachelor’s degree in a relevant field or equivalent experience.
- Meltwater (publishing, analytics, reporting, social listening, sentiment, audience insights)
- Klear or similar influencer analytics tools
- Native platform analytics (Meta, TikTok, YouTube, LinkedIn, X)
- Google Analytics or similar web analytics platforms
- Strong Excel / Google Sheets skills; comfortable with dashboards and reporting.
- Familiarity with attribution models and performance measurement frameworks.
- Highly analytical, with the ability to turn data into clear narratives and recommendations.
- Strong communicator who can collaborate with creatives and present to executives.
- Culture-obsessed, platform-fluent, and trend-aware.
- Organized, proactive, and comfortable juggling multiple categories and priorities.
- Equally comfortable engaging with audiences and optimizing performance behind the scenes.
Requires both strategic thinking and hands-on execution.
How To Apply
Portfolios must be submitted to be considered.
- Send resumes and portfolios to Jobs@ha.com
- Include a portfolio link on your resume and apply directly on this listing
- Apply on website: ha.com/careers