What are the responsibilities and job description for the Neighborhood Office Assistant (Convenient Care) position at Heritage Valley Health System?
Do you have GREAT customer service skills & ability to work in a busy environment - Come join our team!
Office Location: Monaca/Center Township.
Work Hours: combination of 12 and 8 hour (Sunday) shifts rotating weekends.
Clinic Hours: Monday through Friday 8:00 - 8:00pm; Saturday/Sundays 8:00 - 4:00pm.
Responsible for performing multiple day-to-day administrative functions to support the operations of convenient care with emphasis on exceptional Customer Experience ~ Duties to include greeting and checking in/checking out patients, verifying insurance coverage, reviewing patient registration, answering telephones, taking and returning messages, managing flow of virtual waiting room walk-in appointments, distributing incoming mail. Receives and responds to routine inquiries following established procedures. Serves as a liaison between CRNP providers, MA staff, physician offices, medical facilities and customers.
Required
High school diploma or GED and 1 year of experience in a health care organization or an equivalent combination of education and experience. Excellent communication and customer service skills. Knowledge of communication procedures, typing and computer skills. Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of commencing employment.
Preferred
Prior front desk or concierge experience with excellent customer service focus in a healthcare setting or other similar location. Strong organizational skills, with attention to detail. Strong written and spoken communication.
Office Location: Monaca/Center Township.
Work Hours: combination of 12 and 8 hour (Sunday) shifts rotating weekends.
Clinic Hours: Monday through Friday 8:00 - 8:00pm; Saturday/Sundays 8:00 - 4:00pm.
Responsible for performing multiple day-to-day administrative functions to support the operations of convenient care with emphasis on exceptional Customer Experience ~ Duties to include greeting and checking in/checking out patients, verifying insurance coverage, reviewing patient registration, answering telephones, taking and returning messages, managing flow of virtual waiting room walk-in appointments, distributing incoming mail. Receives and responds to routine inquiries following established procedures. Serves as a liaison between CRNP providers, MA staff, physician offices, medical facilities and customers.
Required
High school diploma or GED and 1 year of experience in a health care organization or an equivalent combination of education and experience. Excellent communication and customer service skills. Knowledge of communication procedures, typing and computer skills. Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of commencing employment.
Preferred
Prior front desk or concierge experience with excellent customer service focus in a healthcare setting or other similar location. Strong organizational skills, with attention to detail. Strong written and spoken communication.