What are the responsibilities and job description for the Director Community Relations position at Heritage Senior Living?
Director of Community Relations | Full-Time Position
Location: Heritage Waukesha & Heritage Court-Menomonee Falls - This position floats between the two communities.
Heritage Senior Living is hiring immediately as a result of our continuous company growth. As one of Wisconsin’s industry leaders, we provide exceptional senior care and services to seniors living in our independent, assisted living and memory care communities.
Why you should join Heritage:
- **Immediate Pay - on-demand access to your pay as you work**
- **Exceptional company benefits including, 401k with company match, Medical, Vision, Dental, Life Insurance, and an Employee Discount Program**
What makes a Director of Community Relations successful?
- Compassion and drive to help seniors find a warm and welcoming new home when they are no longer safe to live in theirs.
- Desire to help families find peace of mind that their loved one is thriving and receiving the care they need.
- Excellent interpersonal skills; ability to connect with residents, families, and referral sources.
- Strong ability to problem-solve and communicate complex issues; ability to work collaboratively with our internal team and external partners.
- Strong computer, organizational and time management skills with an ability to multi-task.
- Experience in sales is required and senior living sales is preferred
Responsibilities:
- Manage a prospective resident database by scheduling and hosting tours, conducting follow ups and successfully closing sales to move in.
- Set, manage and track goals including completed calls, leads generated, appointments set, deposits taken/sales closed, and presentations for each location producing qualified leads and appointments; record all activity in customer relationship management (CRM) software
- Organizing and executing monthly small or large group events targeting prospective residents and their families or professional business partners.
- Educate local professionals in the market on the Heritage Senior Living brand and services through frequent communication; build relationships to encourage referrals
- Develop strategies to increase referrals, create brand awareness and position Heritage as the continued leader in senior living.
Requirements:
- Ability to speak, read and write English
- Strong computer skills and Outlook and Microsoft software
- Must submit and pass all applicable pre-employment and annual tests and meet all training and other applicable state and federal guidelines
- Willing to have a presence on weekends, evenings, and holidays as needed
- Ability to work independently as well as within a team environment
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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