What are the responsibilities and job description for the Front Desk & Member Experience Coordinator position at Heritage Muay Thai?
Front Desk & Member Experience Coordinator
Join Houston's Premier 5 Star Martial Arts Academy
Schedule
- Monday through Thursday: 4:00 PM to 8:30 PM
- Friday: 4:00 PM to 6:30 PM
- Saturday: Optional 8am - 12pm
Heritage Muay Thai is seeking a professional, energetic, and people focused Member Experience Coordinator to join our team. This role is the first point of contact for members and prospective students while also supporting membership sales, lead follow up, and daily academy operations.
If you enjoy helping people, thrive in a fast paced environment, and take pride in providing exceptional customer service, we'd love to meet you.
Responsibilities
- Welcome members and guests with a positive, professional attitude.
- Answer phone calls, emails, and text messages.
- Schedule trial classes and follow up with prospective members.
- Assist with membership sales and enrollments.
- Maintain a clean, organized, and professional front desk.
- Support retail sales of apparel and equipment.
- Assist with daily administrative tasks and academy operations.
Qualifications
- Minimum of 2 years of experience working in the fitness, martial arts, or health and wellness industry.
- Strong communication and customer service skills.
- Sales experience is preferred.
- Professional appearance and reliable work ethic.
- Comfortable using computers and learning new software.
- Evening availability is required.
- Saturday availability is a plus.
Why Heritage Muay Thai?
- Work in one of Houston's highest rated martial arts academies.
- Positive, professional team environment.
- Opportunities for growth and advancement.
- Employee training and development.
- Be part of changing lives through martial arts.
If you're looking for more than just a front desk job and want to help build one of the premier martial arts academies in Texas, we'd love to hear from you.
Pay: $17.00 - $30.00 per hour
Benefits:
- Professional development assistance
Application Question(s):
- Minimum of 2 years of experience working in the fitness, martial arts, or health and wellness industry?
- Our goal is to hire team members looking for long term employment. Are you able to commit to this position for at least one year?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Work Location: In person
Salary : $17 - $30