What are the responsibilities and job description for the Executive Director position at HERITAGE MANAGEMENT SERVICES INC?
Ready to make an impact? Join Heritage Communities as an Executive Director!
We are building a talent pipeline for Executive Director opportunities across our 24 communities in 6 states. Qualified candidates will be considered for current and/or future openings within the region.
At Heritage Communities, you’re more than your title — you’re a vital part of a team that truly values every contribution. Whether you're just getting started or looking to grow in your career, we offer a workplace where you’re supported, appreciated, and empowered to thrive as you improve the lives of others in our senior living communities.
What You’ll Do:
As an Executive Director, you will be the operational leader of the community, directly impacting the lives of our residents and the success of our team by:
- Driving Operational Excellence & Strategic Growth:
- Overseeing daily community operations, ensuring compliance with company standards and all state/federal regulations.
- Managing the community's annual budget and P&L, ensuring efficient resource allocation and financial health.
- Driving census and occupancy goals via community outreach, marketing, and referral partner development.
- Implementing and refining operational policies to enhance efficiency, care quality, and resident satisfaction.
- Overseeing facility management to ensure a safe, welcoming, and well-maintained environment.
- Exercising Team Leadership & Development:
- Leading, mentoring, and developing a multi-departmental team, fostering a positive, high-performing work culture.
- Overseeing staff recruitment, development, performance management, and engagement.
- Ensuring Resident & Family Centered Care:
- Championing a resident-first philosophy, ensuring high-quality, individualized resident services and compassionate care.
- Acting as primary contact for residents and families, ensuring proactive communication and resolution of concerns.
- Overseeing the development and implementation of innovative resident activity and wellness programs.
- Fostering Community Engagement & Representation:
- Building and maintaining strong relationships with local healthcare providers, community organizations, and key stakeholders.
- Representing Heritage Communities positively and professionally at community events and in all external interactions.
- Communicating community vision, updates, and successes to all stakeholders (staff, residents, families, corporate).