Claims Response Apprentice

Perform insurance related water & mold mitigation within the greater Plainview, NY area.

Responsibilities:

• Works with internal and external customers to provide an exceptional experience.
• Inspect homes that have been affected by water, mold, wind, or fire damage.
• Performs demolition, water mitigation, mold/fire remediation as instructed.
• Delivers reports and information within time goals and established service levels.
• Performs basic equipment cleaning and maintenance.
• Maintains a safe driving record and vehicle maintenance schedule on assigned company vehicles.
• Obtains feedback from customers to improve future experiences.
• Availability for bi-weekly on-call/after-hours shifts.

Qualifications:

• Excellent customer service and communication skills.
• Relevant experience in restoration, constructions, customer service, or trades preferred
• IICRC Certifications, Adjuster License is a plus
• Ability to climb, kneel, and crawl required; may worked in confined spaces. Ability to lift and move items up to 30lbs alone; more with assistance from a partner
• Basic computer proficiency; comfortable working with internet-based tools is required
• Microsoft Outlook, Excel, Word, Teams proficiency is a plus
• Xactimate experience or proficiency is a plus
• Results driven with strong problem solving and analytical skills
• Ability to work in a fast-paced environment; and manages changing priorities effectively
• Detail-oriented and exceptionally organized
• Must be available on call and weekends
• High School Diploma or equivalent and an active Driver’s License with eligible driving record are required

General Information:

All employees must pass a pre-employment background check. Other checks may be needed based on position: driving history, credit report, etc.

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Heritage Insurance Holdings, Inc. is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.