Senior Associate, Growth and Business Development

The Growth team is HHN’s engine for revenue expansion and strategic partnership development. The team is expected to deeply understand HHN’s model, value proposition, and operational workflows to advance partnerships that are mutually beneficial, sustainable, and mission-aligned.

Responsibilities

• Build and maintain strong relationships with primary care practices, hospital emergency departments, and behavioral health providers to identify ECM-eligible members.
• Conduct regular in-person outreach and education to clinical partners, serving as HHN’s primary representative in the field.
• Drive monthly ECM enrollment by generating referral leads and coordinating with the Enrollment/Intake team for timely member onboarding.
• Collaborate with PCP offices to identify eligible members within their patient panels and support improvements in quality and HEDIS performance.
• Develop and strengthen hospital and ED referral pipelines, including supporting discharge planning workflows that route high-need members to HHN.
• Support the creation and execution of MOUs with hospitals, clinics, and behavioral health partners to formalize referral relationships.
• Maintain accurate documentation of outreach activities, partner interactions, and referral opportunities, providing regular updates to internal leadership.
• Partner cross-functionally with Operations, Care Management, Reporting, and Compliance teams to ensure seamless partner onboarding and effective referral workflows.

Skills Required

• Proficiency with CRM or referral-tracking systems and the ability to learn new platforms quickly.
• Comfortable navigating payer portals, provider directories, and electronic documentation tools.
• Ability to analyze referral data, enrollment trends, and partner performance metrics.
• Strong operational skills to manage outreach workflows and support efficient enrollment processes.
• Experience creating and refining repeatable processes for partner engagement and lead generation.
• Skilled in using spreadsheets and basic data tools to track KPIs and organize information.
• Proficient with Microsoft Office, Google Workspace, and virtual meeting platforms.
• Strong computer literacy, including accurate digital documentation and professional communication.

Competencies

• Demonstrates leadership by taking ownership of outreach territory, building partnerships, and driving enrollment results independently.
• Manages priorities, schedules, and partner relationships with strong organization and follow-through.
• Applies effective problem-solving skills to identify ECM-eligible members, navigate partner barriers, and resolve workflow issues.
• Collaborates smoothly with Operations, Enrollment, Care Management, and external clinical teams to ensure seamless referral processes.
• Executes outreach and engagement activities with operational discipline, reliability, and attention to detail.
• Makes sound, timely decisions in dynamic field environments while aligning with HHN protocols and partner needs.
• Builds strong interpersonal relationships with PCPs, hospital staff, and behavioral health providers through trust, professionalism, and clear communication.
• Demonstrates adaptability and emotional intelligence when working with diverse partners and high-need member populations.

Job Requirements

• Education: Bachelor’s required; Master’s is a plus.
• Experience:
• 3 years of experience in consulting, business development, strategy, or growth roles, preferably within healthcare, health tech, or payer/provider organizations.
• Direct experience interacting with clients or external partners.
• Demonstrated experience developing models, pitch materials, and strategic recommendations.
• Comfort working in a fast-paced, ambiguous startup environment.

How to Apply

If you are interested in joining our team, please submit your application through this link: https://heritagehealthnetwork.zohorecruit.com/jobs/Careers/780824000004212001/Senior-Associate-Growth-and-Business-Development?source=CareerSite