Member Relations Director

Grande Dunes Members Club is seeking an energetic, relationship-focused Member Relations Director to enhance the overall member experience while supporting Food & Beverage event programming and promotion. This role serves as a key ambassador for the Club, fostering member engagement, supporting marketing initiatives, and assisting with the coordination and booking of member-focused Food & Beverage events.

The ideal candidate is highly organized, service-oriented, and passionate about creating exceptional experiences for members and guests. This position works closely with Club leadership, Food & Beverage operations, and the marketing team to promote Club activities, increase member participation, and support Food & Beverage event revenue.

Essential Responsibilities

Member Relations & Engagement

• Serve as a primary point of contact for member inquiries, feedback, and service recovery opportunities.
• Welcome new members and assist with onboarding and orientation experiences.
• Develop and execute member engagement initiatives designed to increase participation and satisfaction.
• Promote Club programs, social events, dining experiences, and member activities.
• Build strong relationships with members to foster a welcoming and connected club environment.
• Assist in gathering member feedback and identifying opportunities to enhance the overall member experience.

Food & Beverage Event Support

• Assist with booking and coordinating member-hosted Food & Beverage events, including private dinners, celebrations, club functions, and social gatherings.
• Respond to event inquiries and provide information regarding available spaces, menus, and event options.
• Prepare event agreements, banquet event orders, and related documentation as needed.
• Coordinate event details with the Food & Beverage team to ensure seamless execution and an exceptional guest experience.
• Maintain event calendars and assist with scheduling private dining and Club-hosted Food & Beverage events.
• Support the promotion of Club dining experiences, special events, and seasonal programming.
• Assist in achieving Food & Beverage event revenue goals through proactive member communication and relationship building.

Marketing & Administrative Support

• Assist with marketing and promotional efforts related to Club events, dining programs, and member communications.
• Collaborate with Club leadership on social media content, newsletters, and event promotion.
• Maintain accurate records of member interactions, event bookings, and sales activities.
• Provide administrative support for member programs and Club events as needed.

Qualifications

• Minimum 2 years of experience in hospitality, private clubs, event sales, member services, marketing, or a related field.
• Strong customer service and relationship-building skills.
• Experience coordinating events, banquets, or hospitality programs preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office and hospitality or club management systems.
• Ability to work evenings, weekends, and holidays as business needs require.