Branch Manager

Position Summary:

NuComfort. LLC, is a distributor of quality HVAC equipment and supplies to residential and commercial contractors, with 3 locations in the Chicagoland area.  We are seeking a motivated and experienced HVAC Branch Manager who is responsible for overseeing all branch operations, ensuring sales growth and profitability, managing inventory, and delivering exceptional customer service. This role has full P&L responsibility and is accountable for driving revenue, optimizing operational efficiency, and leading a high-performing team in accordance with company goals and policies.

Key Responsibilities:

Operational Leadership

• Oversee day-to-day operations of the HVAC branch, including warehouse, delivery, and sales departments.
• Ensure compliance with company policies, procedures, and safety standards.
• Monitor and improve branch performance metrics (e.g., customer satisfaction, response times, delivery rates etc.)

Financial & P&L Responsibility

• Manage the branch’s Profit & Loss (P&L) performance, including budgeting, forecasting, and expense control.
• Develop strategies to drive revenue growth and improve profit margins.
• Track financial performance, generate reports, and take corrective actions as needed.

Inventory & Asset Management

• Manage inventory levels, ordering, and returns to ensure optimal stock availability and cost control.
• Monitor equipment and tool usage, maintenance, and calibration schedules.
• Conduct regular audits to maintain accurate inventory records and minimize loss or shrinkage.

Team Management & Development

• Recruit, train, and manage branch staff including drivers, warehouse personnel and counter sales personnel.
• Set performance goals and provide coaching, feedback, and performance evaluations.
• Foster a culture of accountability, teamwork, and continuous improvement.

Customer Service & Sales

• Ensure high levels of customer satisfaction by overseeing timely and quality service delivery.
• Support sales initiatives and help grow the customer base through local business development and relationship management.
• Resolve customer issues quickly and professionally.

Qualifications:

• Minimum 5 years of HVAC industry experience, including 2 years in a supervisory or management role.
• Proven experience managing P&L, inventory and people in a service or distribution environment.
• Strong understanding of HVAC systems, codes, and best practices.
• Excellent leadership, communication, and problem-solving skills.
• Proficient in business software (e.g., Microsoft Office, ERP/inventory systems).
• Bachelor's degree in Business, Operations Management, or related field preferred; equivalent work experience acceptable.

Key Competencies:

• Strategic and analytical thinking
• Budget and financial acumen
• Leadership and team development
• Customer focus and relationship-building
• Operational efficiency and process improvement

Benefits:

At NuComfort, LLC, our people are our most valuable asset.  We offer a competitive salary commensurate with experience; medical, dental, vision insurance; company-paid life, accidental death and dismemberment, long and short-term disability insurance; generous PTO (paid holiday, vacation, and personal time off) beginning on day one; 401k plan with generous company match and performance bonuses