Dental Front Desk Associate

Dental Front Desk Associate

Join our growing dental practice where we value teamwork, professionalism, and providing an exceptional patient experience. We offer a competitive salary, a comprehensive benefits package, paid time off, and opportunities for professional growth. If you’re organized, patient-focused, and thrive in a fast-paced environment, we’d love to hear from you.

Position Requirements

• Minimum of 2 years of experience in a dental office setting
• Experience in a high-volume environment handling patient scheduling, phone communication, or customer service
• Proficiency with Microsoft Office and dental practice management software
• Strong understanding of dental terminology and procedures (preferred)

Key Responsibilities

• Deliver an outstanding patient experience through efficient and courteous service
• Schedule patients accurately and maintain a productive, full schedule for multiple providers
• Collaborate with the Dental Office Manager on daily front office operations
• Confirm appointments and proactively fill cancellations or gaps in the schedule
• Review and maintain the daily schedule to ensure accuracy and efficiency
• Explain treatment plans and assist patients in prioritizing and scheduling care
• Verify and interpret dental insurance benefits; educate patients accordingly
• Process pre-authorizations and follow up with patients as needed
• Maintain patient records, including scanning and managing documents in the system
• Collect and update financial, medical, and HIPAA documentation
• Greet patients and manage check-in/check-out procedures
• Answer incoming calls, including new patient inquiries, emergencies, and records requests
• Coordinate closely with clinical and administrative staff to ensure smooth patient flow
• Perform general front office duties and assist with clinical tasks when needed

Compensation & Benefits

• Pay: $18.00–$20.00 per hour (based on experience)
• Paid Time Off (PTO)
• 401(k) with company match
• Medical, dental, and vision insurance
• Life insurance
• Short-term & long-term disability coverage
• Accident insurance
• Employee discounts
• Ongoing training and certification opportunities

Schedule

• Full-time or part-time opportunities available
• 8-hour day shifts
• Monday–Thursday
• No weekends

Work Environment

• In-person role in a professional dental office setting