What are the responsibilities and job description for the Banking Customer Support Specialist - Universal Banker Full time position at Heritage Community Bank?
Job Overview
We are seeking a dedicated and personable Customer Support Specialist to join our dynamic bank team. This role involves providing exceptional client service, resolving inquiries efficiently, and supporting our customers through various communication channels. The ideal candidate will possess strong communication skills, and have experience in banking customer service roles. This position offers an opportunity to develop your skills in a fast-paced, client-focused setting while contributing to the overall success of our organization.
Duties
- Provide exceptional customer service while accurately processing daily financial transactions and balancing cash drawers.
- Assist with vault cash, ATM servicing, and opening/closing procedures.
- Adhere to safety, confidentiality, and compliance policies.
- Greet customers, answer inquiries, resolve account issues, and cross-sell bank products and services.
- Collaborate with team members to ensure consistent and high-quality client support.
Requirements
- Banking experience preferred, but not required.
- Customer service experience.
- Computer proficiency with banking software systems and standard office equipment.
- High attention to detail, strong interpersonal communication, and the ability to work under pressure
- Problem-solving and time management abilities to resolve issues efficiently.
- Integrity and trustworthiness when handling sensitive financial information
This position serves as an entry-level role with fast opportunities for advancement.
Pay: $17.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $17 - $24